Pod Support

Valley-Wide Health Systems, Inc. (Valley-Wide) welcomes and is committed to all patients and populations within our large multi-county service area throughout southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we provide premier primary and preventive care you can trust at our 34 service sites strategically located throughout multiple rural counties.

At Valley-Wide Health Systems, our Pod Support team ensures seamless care by assisting patients, staff, and care teams through phone, patient portal, and in-person interactions. Youll foster a culture of patient-centered care, enhancing experiences, improving operations, and promoting excellence in quality and safety. Join us to make a meaningful impact in healthcare and your community.

Essential duties and responsibilities:

• Assists Patients Calling or Visiting the Clinic
  • Answer and respond appropriately to calls received through red line from call center based on protocol.
  • Ensure that urgent patient needs are handled within specific timeframe.
  • Return phone calls to patients based on direction from clinical team and appropriately document in patients medical record in EHR.
  • Manage patient portal requests and schedule appointments appropriately.
  • Schedule patients for follow-up appointments before leaving the clinic.
  • Work with Nursing Coordinator and nursing/medical assistant staff to access appropriate triage and assessment of patient symptoms in an urgent or emergent situation.
  • Work with Nurse Coordinator and Clinic Manager to provide necessary access to patients.
  • Appropriate handling of incoming messages ensuring urgent messages are verbally communicated to medical personnel and documented appropriately in EHR.
  • Performs appropriate documentation of patient information in RedCap system.

• Process Authorizations for Imaging and Diagnostics
  • Properly handle incoming referrals including report maintenance and documentation, follow up communication with ordering provider
• Schedule Imaging and Diagnostics with Performing Entity
  • Send orders to Performing Entity
  • Inform Patient of Appointments for Imaging and Diagnostics
  • Appropriate Documentation of Authorization and Appointments in Nextgen

Job Knowledge & Skills:

• Ability to prioritize work and manage time
• Intermediate use of Microsoft Word, Excel and Outlook
• Ability to communicate professionally in person and on the phone
• Ability to communicate effectively and professionally with clinical teams

Education & Formal Training: High school diploma or GED, BLS certification/training will be provided upon employment.

Benefits:

• FREE Health Insurance (Other healthcare coverage plan options available)
• MASA Employer paid Air Ambulance Coverage
• Employer paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave:
  • Vacation 10days accrued/year
  • Sick 12 days accrued/year
  • Holidays 8days/year 2 Floating

Visit our website athttps://valley-widehealth.org/careers/for more information.

Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer:We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA)