Medical Front Desk Receptionist

Medical Front Desk Receptionist

 If you have a passion for health, a drive to see people live the life they deserve, have a talent for healthy communication, have a strong work ethic & dedication please submit your resume! Interviews are being scheduled immediately.

 We are looking for an outgoing & experienced Medical Receptionist for an established & fast-paced clinic. If you like rapid growth and collaborating with enthusiastic team members to improve patient’s quality of life, you will enjoy your career with us!

A little about us, Valleyview Injury Physical Medicine has Medical, Chiropractic, Physical Therapy, Acupuncture and Massage Therapy staff all working together in one convenient location.

 “Our purpose is to provide the highest level of integrated health care by combining advanced medical technology and natural healing methods. Our goals are to empower as many people as possible to restore their health, improve their quality of life and live pain free naturally.”

 Position Summary:

As the Front Desk/Receptionist, you will be the first point of contact for patients entering the clinic, so it is expected that you will present yourself in a professional manner that positively represents our company.

This position is responsible for supporting the daily operation of the clinic and ensuring optimal patient experience. Having the highest level of customer service is a requirement. Positive communication with providers, colleagues, leadership and established or potential patients who contact the clinic is essential for success in this role.

In this role, you will be patient facing and require a high level of organization and multitasking skills. It is also preferred that you have experience working in a multidisciplinary clinical setting.

Your role will be welcoming patients into the office, answering phones, scheduling according to provider’s treatment plans, collecting payments, filing paperwork, various administrative duties and creating a remarkable patient experience.

Bilingual Language:

·        Spanish (Preferred)

·        Russian/Ukrainian (Preferred)

Performance Objectives:

·        Experience with MVA/Work Comp/Major medical insurance is required.

·        Schedule new patients as well as follow up appointments based on provider’s recommended treatment plans.

·        Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.

·        Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment, document scanning and updating patient information (insurance, ID, etc.) in our electronic medical records system, ChiroTouch.

·        Ensure all patients are appropriately processed at the end of treatment.

·        Maintain charts in an orderly fashion and ensure accuracy in a timely manner.

·        Answer incoming calls and make cold calls while taking notes or messages.

·        Educate the patient on the services provided in the clinic.

·        Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude

Capabilities/Key Competencies

·        Multitask in a fast-paced environment.

·        Bilingual Spanish/English or Russian/English is highly recommended but not required.

·        Exceptional interpersonal skills to connect with patients and staff quickly and effectively.

·        Entrepreneurially orientated, driven to succeed and a commitment to achieve results.

·        Initiative-taker who can work independently and as a team within existing processes or operate effectively with ambiguity.

·        Ability to overcome patient objections or excuses with confidence.

·        Ability to encourage patients to be accountable for attending appointments.

·        Coordinate and balance the needs of the patient and the clinic.

·        Strong oral and written communication skills.

·        Plan, organize, prioritize, and streamline skills.

·        Team orientation and strong collaborator.

·        Present self in a professional and positive manner in attitude and appearance.

·        Ability to maximize and apply internal systems, processes, and platforms.

·        Understand, align with, and communicate the clinic’s mission, vision, and values.

·        Desire to define and take pointed action to accomplish your own personal, professional, and financial goals.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all the responsibilities and duties required of personnel so classified.

Education & Experience:

·        High School diploma required.

·        2-3 years’ work experience in reception, sales, customer service or related field preferred.

·        Experience in a multi-physician practice preferred.

·        Bilingual English/Spanish or English/Russian highly preferred.

Location:

·        2850 SE Powell Valley Road, Suite 205 Gresham, Oregon 97080

Benefits:

·        Employee discount for medical care

·        Paid sick time off.

Position schedule:

·       Monday to Friday, Full-time

·       Varied schedule based on business needs.

·       8-hour shift, varied schedule based on business needs

·       Business hours 8:00 AM – 7:00 PM

Salary:

·       Pay: $18.00 - $24.00 per hour

Ability to commute/relocate:

·        Gresham, OR 97080: Reliably commute or planning to relocate before starting work (Required)

Work Location:

·       On site Monday – Friday (no work from home option available)

Education:

·        Associate (Preferred)

Experience:

·        Customer service: 2 years (Preferred)

·        Medical reception: 2 years (Preferred)

·        Computer skills: 3 years (Required)

·        Scheduling: 2 years (Preferred)

Application Question(s):

·        What interests you in this opportunity?

·        What skills do you have that will help you be successful in this opportunity?

·        On a scale of 1 (low) to 10 (highest), rate your dependability.

·        On a scale of 1 (low) to 10 (highest), rate your attendance.

·        On a scale of 1 (low) to 10 (highest), rate your ability to multitask.

*** If you are applying for this position, we require that you please answer the questions above as well as complete the following core value index survey as a requirement for consideration into this position before your scheduled interview. ***

Please cut and paste the link into browser for next steps:  https://erep.com/e/41538/