What are the responsibilities and job description for the Customer Service Representative position at Valmet Inc.?
Are you a self-driven professional who excels at providing excellent customer service?
Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer! Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in new ways to continue on the path of growth as a Customer Service Representative in Neenah, WI .
Supporting customer projects, you are responsible for quoting and execution of orders while maintaining strong customer relations. You’ll review inspection reports on incoming rolls to determine current state and the work scope that needs to be done. Based on this, you’ll rely on available history and pricing programs to create quotes for all repairs and potential options to present to the customer. Once finalized, you’ll generate shop orders, follow the work through the shop, and follow through with shipping and invoicing arrangements.
Expectations
You’ll consult and work with our engineering, inspection, product management and manufacturing groups as needed to ensure top quality work and the highest levels of customer satisfaction. Additionally, you’ll have the opportunity to visit customers in a coordinated effort with sales and management to develop additional business opportunities and address any outstanding issues.
To succeed in this role, you will need
A Bachelor's Degree from a college or university in a related field; or an Associate Degree from a two-year college; or an equivalent combination of education and industry experience. Effective written and oral communication skills in English along with presentation, negotiation and analytical skills. High level of computer skills required; strong mechanical aptitude highly desired; Salesforce application knowledge helpful.
We offer
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.
Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.
Additional Information
Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.
To be included in the recruiting process, please apply directly with us online.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.
Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.
Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission .
Join the team! www.valmet.com/careers
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