Spare Parts Order Administrator

Are you a professional looking to expand your career with an industry front runner in the Houston, Texas region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

This order management position will specifically support Spare Parts ordering for the Gas Chromatograph business. The Spare Parts team in Houston primarily supports North America, however, periodically we are asked to support other regions within the business scope. Purchase Orders are received from our customers in various ways (i.e. by email, phone, and industry/customer specific portals), and require a quick turnaround time, within 1 - 3 business days of receipt of initial Purchase Order.

In This Role You Will:

Support the entire sales order cycle for incoming Purchase Order's received for Gas Chromatograph Spare Parts. This includes the quoting, processing of order, monitoring parts shipment, and timely payment. This position could also support our external domestic or international customers.

In general, the details of this role include but are not limited :

• Checking availability of spare parts and working with Supply Chain to ensure parts are available
• Answering Customer questions and handling any issues that arise
• Guiding customers to ensure they are ordering specific and correct items
• Answer incoming calls from 1-800 customer line
• Monitor orders to ensure shipments are pushed out where there is inventory on hand, including working closely with our internal warehouse
• Process return requests and ensure the return meet expected turnaround
• Answer incoming group email requests that come from internal and external customers (checking status of orders, changes to orders, etc.)
• Review for completeness on all incoming PO's and manage the order from beginning to end (including any customer disputes of invoices)
• Work with customer and accounts receivable to resolve invoicing disputes
• Quote pricing and lead time information
  
  

Role Requirements:

• Education: High School Graduate (required); Associate degree (preferred)
• Experience:
• 3-5 years in customer support (required)
• International/export experience (a plus)
• Skills:
• Sales Order processing (required)
• Info LN system (a plus)
• Procurement/Invoicing portals (e.g., Ariba, GEP, Actian) (a plus)
• Microsoft Office suite (required)
  

Role Responsibilities:

• Customer Support: Provide exceptional support to customers, addressing inquiries and resolving issues efficiently.
• Sales Order Processing: Handle sales orders from receipt to fulfillment, ensuring accuracy and timely processing.
• System Management: Utilize Info LN system for order management and tracking.
• Procurement/Invoicing: Navigate procurement and invoicing portals to manage transactions and vendor interactions.
• Documentation: Maintain accurate records and documentation for all transactions and customer interactions.
• Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction.
  
  

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

Additional Information

Delivering competitive technologies and services is what we do best.  At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online. 

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together.  With 14,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries.  Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.  Join the team! www.valmet.com/careers

Additional Information

Delivering competitive technologies and services is what we do best.  At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online. 

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together.  With 14,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries.  Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.  Join the team! www.valmet.com/careers