CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

ESSENTIAL RESPONSIBILITIES

• Answer incoming calls in a friendly and efficient manner
• Provide guests with the requested information concerning the hotel and its service as well as the surrounding area
• Process all incoming reservations received via phone, email, internet, or in-house correspondence
• Audit reservation and rate details against rate profiles and third party booking systems
• Verify cancellation and no-show revenues against rate profiles and third party booking systems
• Manage group rooming lists and block setup in PMS
• Coordinate with concierge to book recreation activities and packages
• Enter third party payment information and ensure data security

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Requires good communication skills, both verbal and written.
• Desire to participate as part of a team.
• Complete knowledge of hotel rooms and meeting related services available.
• Ability to communicate effectively with internal and external customers exercising patience, tact, and diplomacy.
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook and Excel, as well as internet.
• Comprehension of the reservation sales process.
• Analytical approach to problem solving.
• High school diploma or equivalent
• One year experience in the hospitality industry preferred.

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.