Assistant Operations Manager

Description:

The Assistant Operations Manager leads operations, promotes service and sales, and employee development in the Operations. The ABM provides superior level of customer service, promotes a service and sales culture through mentoring and coaching, and develops new deposit and loan business. The ABM is responsible for implementing human resource strategies that involve cultivating a solid team, leadership according to ValueBank Texas’ core values and mission statement, and focus on delivering the best customer and employee experience.

Key Assistant Responsibilities:

Operations:

· Manages Operations personnel including training, mentoring, staffing, scheduling, prioritizing, and delegating work assignments

· Responsible for opening new accounts and maintaining customer relationships

· Performs monthly, quarterly and annual audits, reviews accounts for CIP exceptions

· Audit bank vault, buying and selling of cash, ensuring regulations such as REG CC holds are done

properly, balance and replenish ATM according to bank policy

· Must comply with BSA/AML/OFAC regulations and guidelines

Business Development/Sales Development:

· Maintains strong collaborative relationships with relative business lines, partners, and peers

· Strengthens and maintains customer relationships by cross selling products and delivering

superior customer service

· Participates in bank sponsored community volunteer projects and assignments to increase

bank’s visibility

· Identifies referral opportunities and makes relevant referrals across lines of business

Employee Development:

· Leads and follows up on action plans to improve employee experience

· Does observations to evaluate and mentor team to encourage stronger performance

· Supports Retail Operations Manager in their external market/business development objectives by managing to superior service and sales

*Performs other job-related duties or special projects as assigned

Requirements:

· College degree preferred (relevant years of experience can be substituted at discretion of

management

· Generally, 1-2 years’ experience in managing a team, may be substituted at management’s

discretion

· Demonstrates people leadership in a service-driven sales culture

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Ability to Commute:

• Aransas Pass, TX 78336 (Required)

Ability to Relocate:

• Aransas Pass, TX 78336: Relocate before starting work (Required)

Work Location: In person