Unified Communications manager

Position Overview:

The Manager of Unified Communications will be responsible for leading the strategic development and daily management of the firm s communication platforms including Microsoft Teams, Microsoft 365, OneDrive, and Cisco Unified Communications Manager (CUCM). The ideal candidate will play a pivotal role in migrating from legacy on-premise systems to modern cloud environments, especially focusing on Microsoft Teams Calling.

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Key Responsibilities:

<>Platform Management & Administration

• Administer and optimize Microsoft Teams for chat, video conferencing, and telephony (PSTN integration)

• Oversee Microsoft 365 email administration and Microsoft OneDrive, ensuring data security and compliance

• Maintain and support Cisco CUCM during its phased transition to Teams Calling

<>Migration & Transformation

• Lead the migration of on-premise collaboration and telecom systems to cloud-based platforms

• Manage all stages of the migration process to minimize disruption and maintain high availability

<>Leadership & Team Management

• Supervise and mentor a team of engineers and administrators

• Drive a high-performance culture aligned with organizational standards

<>Strategic Planning

• Develop a forward-looking unified communications strategy to support the firm s evolving needs

• Evaluate and implement emerging technologies that enhance communication and collaboration

<>Operational Excellence

• Monitor platform performance, usage, and security

• Ensure regulatory compliance and develop disaster recovery strategies

<>Stakeholder Collaboration

• Partner with IT leadership and business stakeholders to assess and meet organizational communication needs

• Serve as a senior escalation point for complex issues impacting unified communications

<>User Support & Training

• Oversee training and onboarding programs for new tools and features

• Support helpdesk and end users with escalated issues and adoption initiatives

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Qualifications:

• Bachelor s degree in Information Technology, Computer Science, or a related field

• Certifications such as Microsoft 365 Certified: Teams Administrator or Cisco CCNP Collaboration preferred

• 7 years of experience in IT with a focus on unified communications

• Proven experience managing Microsoft Teams, Microsoft 365, and migrating legacy systems to the cloud

• Strong leadership experience managing technical teams

• Proficient in network protocols, telephony infrastructure, and Microsoft 365 administration

• Exceptional problem-solving, communication, and project management skills

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Why This Role?

This is a high-impact opportunity to lead communications innovation at one of the nation s top law firms. The selected candidate will shape the future of collaboration technology for a prestigious organization committed to excellence, security, and seamless global connectivity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.