Technical Sales Specialist / Site Manager

Job Description

Job Description

Job Summary

Valve Sales, Inc. provides engineered valve solutions and world-class service to the upstream, mid-stream, and downstream markets. We specialize in most automated valve solutions, control valves, and overpressure protection products from industry-leading manufacturers. With a team of certified service technicians and multiple locations strategically located across the geography, VSI is capable of meeting all of our customer’s needs.

The Technical Sales Specialist will work with customers and company account managers to provide technical inside sales support, field sales support, inventory control, and facility management.

Core Duties & Responsibilities :

Sales & Customer Support

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide technical guidance to customers regarding valve selection, specifications, and applications.
• Prepare and follow up on quotes, sales orders, and purchase orders for new products, repair, and service work.
• Collaborate with manufacturers and vendors for special orders and technical support.
• Work with purchasing and inventory teams to confirm product availability and lead times.
• Assist customers in troubleshooting and problem resolution.
• Process field service tickets for customer billing
• Coordinate with service supervisor on upcoming field service requirements
• Build and maintain strong customer relationships to drive repeat business.
• Identify opportunities for upselling or offering alternative solutions.
• Support the outside sales team with customer account management.
• Maintain in-depth knowledge of various types of valve products.
• Understand materials, pressure ratings, flow characteristics, and industry standards (API, ASME, ANSI, etc.).
• Stay updated on new product offerings, industry trends, and competitor products.

Facility Management

Inventory Control

Qualifications, Knowledge, and Skills