What are the responsibilities and job description for the IT User Support Analyst I position at Valvoline Global Operations?
Why Valvoline Global Operations?
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.
Our Corporate Values—Care, Integrity, Passion, Unity, And Excellence—are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To:
How You’ll Make An Impact
Provide a brief, engaging overview of the role and how it contributes to the organization’s goals.
Responsibilities Include
List primary responsibilities in concise bullet points.
What You’ll Need
List essential qualifications, such as education, skills, certifications, or experience required for the role.
What Will Set You Apart
Highlight preferred qualifications, such as additional skills, experiences, or certifications that would make candidates more competitive.
Careers for the Driven
Valvoline has a rewarding opportunity as an IT User Support Analyst I. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.
Under limited supervision, the IT User Support Analyst I is responsible for providing day-to-day technical support to both onsite and remote employees for a range of hardware and software related systems. Responds to and diagnoses problems of low to medium complexity through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software troubleshooting with other IT staff. Applies practical knowledge of job area and escalates for advanced level support where needed. Documents support processes and incident particulars.
How You’ll Make An Impact
This role interacts directly with Valvoline Global end users, internal IT, internal customers, third party service providers, and other external vendors. Primarily, this role will interact with end users and the Valvoline Global End User Computing (EUC) team internally as needed to maintain and work together to meet the needs and requirement of Valvoline Global.
As an IT support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed. Exceptional customer service and communication skills are a key requirement in this role.
What You’ll Need
We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.
Are You Ready to Make an Impact?
At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.
Requisition ID: 1286
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.
With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.
Our Corporate Values—Care, Integrity, Passion, Unity, And Excellence—are At The Heart Of Everything We Do. These Values Define How We Operate, How We Treat One Another, And How We Engage With Our Partners, Customers, And The Communities We Serve. At Valvoline Global, We Are United In Our Commitment To:
- Treating everyone with care.
- Acting with unwavering integrity.
- Striving for excellence in all endeavors.
- Delivering on our commitments with passion.
- Collaborating as one unified team.
How You’ll Make An Impact
Provide a brief, engaging overview of the role and how it contributes to the organization’s goals.
Responsibilities Include
List primary responsibilities in concise bullet points.
What You’ll Need
List essential qualifications, such as education, skills, certifications, or experience required for the role.
What Will Set You Apart
Highlight preferred qualifications, such as additional skills, experiences, or certifications that would make candidates more competitive.
Careers for the Driven
Valvoline has a rewarding opportunity as an IT User Support Analyst I. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.
Under limited supervision, the IT User Support Analyst I is responsible for providing day-to-day technical support to both onsite and remote employees for a range of hardware and software related systems. Responds to and diagnoses problems of low to medium complexity through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software troubleshooting with other IT staff. Applies practical knowledge of job area and escalates for advanced level support where needed. Documents support processes and incident particulars.
How You’ll Make An Impact
- Under limited supervision, assists with IT support, projects, and documentation. Act as a tier 1 support subject matter expert within the IT Support team and work with other members of Global IT and 3rd party vendors as needed to drive resolution. Enters, routes, and resolves support tickets via ServiceNow.
- Coordinates end user hardware (e.g. PCs, Teams room, etc.) deployments for new user onboarding and replacements. Assists with software deployments/patches related to software and operating systems.
- Coordinate interdepartmentally with Global IT teams (e.g. EUC, Network, Security, Infrastructure) to gather information, document, and escalate issues as needed to drive swift resolution.
- Assists as directed with storing and tracking IT assets. Coordinate asset return/retirement/refresh in a timely manner.
- Other duties and responsibilities as determined by Valvoline Global from time to time in its sole discretion.
This role interacts directly with Valvoline Global end users, internal IT, internal customers, third party service providers, and other external vendors. Primarily, this role will interact with end users and the Valvoline Global End User Computing (EUC) team internally as needed to maintain and work together to meet the needs and requirement of Valvoline Global.
As an IT support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed. Exceptional customer service and communication skills are a key requirement in this role.
What You’ll Need
- The ability to travel up to 15%
- Bachelors degree or equivalent in Information Technology, CIS or related field or equivalent experience
- Minimum of two years of experience in providing end user IT support, preferably with a minimum of one year of that experience providing direct walkup or onsite support.
- ITIL Foundations and Microsoft certifications related to PC support are desirable, but not required.
- Native speaker proficiency in English
- Exceptional customer service skills
- Intermediate experience supporting end user technologies (Windows and Mac PCs, mobile devices) in an Intune managed environment
- Basic experience supporting collaboration tools and systems (telecom, audio conferencing, Teams, Webex, Zoom)
- Basic experience with ServiceNow incident management
- Basic network troubleshooting experience
- Ability to learn and adapt quickly to learning new technologies
We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.
- Phone: 1-800-Valvoline
- Email: 1800valvoline@valvolineglobal.com
Are You Ready to Make an Impact?
At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.
Requisition ID: 1286
