What are the responsibilities and job description for the IT Desktop Systems Engineer I position at Valvoline Global?
Why Valvoline Global Operations?
Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.
Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.
When you join Valvoline Global, you join a culture that is committed to : treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.
Careers for the Driven
Valvoline has a rewarding opportunity as an IT Desktop Systems Engineer I . We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.
The IT Desktop Systems Engineer I assists Desktop Engineering resources with implementing and supporting various applications and software for multiple business units. This role is also responsible for managing mobile devices including policy, application deployment and device enrollment. Responds to and diagnoses problems of low to medium complexity through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Assists in hardware and software evaluation, field testing, and quality assurance.
How You’ll Make an Impact
- Assist with implementation and support new solutions and / or assist Desktop Engineering team to expand existing solutions to meet current and upcoming business needs.
- Support specific applications, local application configurations, desktop environments (virtual and physical), and hardware / software deployments; document challenges, contribute to knowledgebase articles, and provide feedback to Desktop Engineering team as needed.
- Work with vendors and MSPs to support infrastructure, troubleshoot incidents, and ensure completion of daily tasks.
- Support multiple MDM platforms for multiple workstation (MacOS and Windows) and mobile (Android / iOS) operating systems across a variety of use cases including enrollment and end user support. With limited supervision, assist with application deployments and updates.
- Resolves day-to-day Service Desk issues by being a support escalation point, driving aging tickets and customer service issues to completion. Provides feedback to management and Managed Service Providers as it relates to the services provided from the service desk and other business units. Implement and document changes through change control process.
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.
- Communications :
- This role interacts with internal IT, internal customers, third party Managed Service Providers (MSPs), and external vendors. Primarily, this role will interact with Architecture, Operations, Services and Cyber Security internally as needed to maintain and work together to meet the needs and requirements of Valvoline.
- As a junior engineering and top tier support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed. Vendors are often engaged when a solution cannot be found internally or with the third-party MSP. This role will assist in coordinating with third party vendors and working issues to resolution.
What You’ll Need
Education Required :
Experience Required :
What Will Set You Apart
Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Requisition ID : 1150
