What are the responsibilities and job description for the Level 1 Systems Engineer position at Van Ausdall & Farrar?
Are you looking to continue to grow your skills in the IT realm? We are growing and looking to add more System Engineers to our team. The primary responsibility of this role is to provide help-desk support and end-user service to this particular customer site. The use of ticketing systems in addition to excellent customer service skills are essential for this position.
What can VAF offer you?
Two options of health insurance - Dental insurance - Vision insurance - Life insurance - Short Term Disability insurance - Long Term Disability insurance - 401k plan with company match - 17 PTO days your first year
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position:
- Answers Help Desk calls via telephone
- Level 1 help desk support to customers
- Relevant relays to level 2 for escalation of concerns
- You're in a fast-paced environment.
- Utilizes knowledge documents, established guidelines, and personal troubleshooting skills to resolve customer concerns
- With the use of remote access software, access customers' computers to resolve issues
- Troubleshooting procedures with both technical and non-technical users
- Monitors service call screens to develop call avoidance procedure
- Knowledgebase of known issues and resolutions with provided software
Supportive Functions
- Helps other IT Team members with projects and client issues
- Other duties as assigned
Organizational Relations
This position does not have supervisory responsibilities.
Specific Job Knowledge, Skill and Ability
- Able to communicate effectively verbally.
- To understand what is communicated by customers and co-workers.
- You have a diagnosis.
- Independent problem-solver.
- Able to take advice and ask for help from senior IT team members.
Preferred Qualifications
- Net Certification
- A Certification
Required Education and/or Experience
- Associates or Bachelor's Degree in IT-related field.
- At least 1-year experience in an IT Support/Help Desk role.
Additional Eligibility Qualifications
Previous experience with Networking, Microsoft Windows servers, Cisco software, VMWare, HP, SAN, Storage Area networks, Virtualization, Local Area Networks, LAN, Servers
Work Environment
- The work environment is that of an office position with minimal to high noise levels.
- This position requires working independently, as well as part of a team.
- This position requires verbal and face-to-face contact with others on a daily basis.
- Frequent use of a computer is necessary.
- This position requires the use of all general office equipment.
