What are the responsibilities and job description for the Service Manager – Aerobic Department position at Van Delden Wastewater Systems?
Service Manager – Aerobic Department
About the Role: Van Delden Wastewater Systems is seeking an in office, full-time Service Manager to oversee administrative operations within our Aerobic Department. This role includes scheduling, dispatching for five technicians, processing service contracts and ensuring excellent customer service. If you're an organized, detail-oriented multi-tasker, and thrive in a fast-paced environment, we'd love to hear from you!
Why Join Van Delden Wastewater Systems? As a family-owned business with over 88 years of experience, we pride ourselves on honesty, quality, and customer satisfaction. We foster a supportive and fun company culture where our employees are valued and treated as part of the family.
Key Responsibilities:
- Schedule and dispatch maintenance service and service calls for five technicians, adjusting for emergencies as needed.
- Organize technician schedules, review departments payroll, follow up with customers.
- Processes new and renewal service contracts.
- Respond to customers service inquiries promptly via phone, text, email, etc.
- Follow up with customers for expiring contracts, expiring credit cards, unsold estimates, and outreach to past customers.
- Accept and process customer payments, including financing.
- Serve as the primary point of contact for customer inquiries and service needs.
- Communicate effectively with technicians, providing support and guidance.
- Ensure quality control when renewing service contracts.
- Encourage and lead technicians while maintaining a respectful and team-oriented environment.
- Assist with receiving inventory deliveries, customer walk-ins, etc.
- Corresponding with County's regarding service contracts and obtaining copies of permits.
- Serve as secondary for:
- Auditing service forms, ensuring accuracy and quality control.
- Creating and processing invoices for the department, including correspondence with customer, processing payments, etc.
- Cross train and assist with special projects and provide backup support for other office schedulers when needed.
What We're Looking For:
- Experience: Office management, scheduling, or dispatching.
- Skills: Proficiency with Microsoft Office (Outlook, Word, Excel); experience with Service Titan or similar software is a plus.
- Strong organizational, time management, and multitasking abilities.
- Excellent verbal and written communication skills with a positive, customer-focused attitude.
- Ability to lead with respect and contribute to team success.
- Ethical professionalism with a clean criminal history.
Work Schedule:
- Monday to Friday, 7:30AM – 3:30PM.
Compensation:
- $19/hour.
- Pay increases based on demonstrated skills and abilities.
- Bonus opportunities available.
Benefits Include:
- Health, dental, and vision insurance.
- Life and disability insurance.
- 401(k) with employer match.
- Paid holidays, vacation, and training.
- Employee discounts and referral programs.
- No evening weekend work!
About Van Delden Wastewater Systems: We've proudly served San Antonio, Boerne, and the surrounding Texas Hill Country for decades, providing honest and reliable septic services. Our motto, "Do it right or don't do it at all," reflects our dedication to both customers and employees.
Ready to Apply? If this sounds like the opportunity for you, fill out our quick 3-minute application today. We can't wait to meet you!
Take the next step in your career with Van Delden Wastewater Systems-apply now!
Salary : $19
