Service Administrator

Who we are: Van Doren Sales, Inc. is an equipment manufacturer/integrator that designs and builds solutions for sorting and handling fresh fruit and produce across North America. Our family-oriented business continues to be the leader in the marketplace. Van Doren Sales, Inc. is a socially responsible employer offering an inclusive, friendly work environment and competitive pay commensurate with experience. Our excellent benefit package includes a generous health insurance plan, including, medical, dental, vision. 401(k) with company match, paid Holidays, and PTO.

Who you are: We are looking for a talented individual that is humble, teachable, and confident in their abilities as a Service Department Administrator. You are driven and thrive on challenge yet remain calm under pressure. You want to collaborate with others that are creative, analytical, detail oriented, and share the same passion for a quality work/life balance. You love to share your way above average organizational skills as much as you enjoy being one step ahead of a talented group of service technicians. You are able to determine a customer’s needs and dispatch the correct technician with clear and direct communication.

Posted Position: This Service Administrator role is an integral part of our business success. In this position, you will be working with our Service Department Technicians, customers and others to be the launch point for all things service. You will be the first point of contact at the time of request and last point of contact for closing the billings. You will be responsible for being organized, efficient, and optimizing your departments efforts.

Job Tasks

· Actively answer and address all incoming service department calls.

· Competently, calmly, and politely interpret the customer’s service needs.

· Communicate findings with Service Department Site Leads.

· Enter, maintain, and update information in computer systems.

· Manage attendance and time-off schedules for Service Technicians.

· Keep up to date service records and warranty information.

· Determine and book needed travel arrangements for work group.

· Complete follow-up calls with customers and confirm service completion and customer satisfaction with end result.

Job Requirements:

· Experience with CRM, ERP, or efficiency in computer systems preferred.

· Strong skillset working with spreadsheets.

· Excellent communication skills and calm, professional demeanor.

· Impeccable follow-up skills.

Benefits

Health: Medical, Dental, Vision

Holiday Pay

PTO Plan

401(k) with company match