What are the responsibilities and job description for the Customer Relations Specialist position at Van Horn Automotive Group Inc?
Van Horn Automotive Group has an outstanding opportunity for a professional, self-motivated Customer Relations Specialist!
The Customer Relations Specialist will assist the organization with enhancing customer satisfaction, increasing service, and building meaningful customer relationships.
Why work as a Service BDC Rep at Van Horn:
- Generous paid time off policy including vacation, personal days, and holidays
- Gym/workout reimbursement
- Tuition reimbursement
- Health, Dental Vision, 401k & more!
- Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
- Employee discounts on vehicles, parts, and service
- Employee Owned - Employee Stock Ownership Program (ESOP)
- Professional work environment
- Promote from within culture
- Community involvement
- Employee referral program
- Holiday parties, brewer game, summer picnic & more!
Your Responsibilities:
- Developing and implementing strategies to improve customer retention.
- Analyze customer feedback on product features, identifying areas of improvement.
- Respond to customer inquiries via phone, text, email.
- Cultivate repeat and referral customers.
Qualifications:
- High School Diploma or equivalent
- Valid driver’s license
- Previous customer service experience
- Excellent phone skills
For more information on what its like to work at Van Horn visit: vhcarsrecruiting.com !
