Parts Associate

Essential Duties and Job Responsibilities:

• Overseeing the receiving and processing of purchase orders
• Hiring and training new parts specialists
• Ensuring that sales transaction invoices are issued promptly
• Creating and/or refining all procedures relating to ordering, shipping, receiving, inventorying, and procuring heavy machinery parts
• Contacting customers by phone, email or in person to answer queries and solve problems that parts specialists are not authorized to solve independently
• Maintaining and updating sales and customer records
• Compiling monthly sales reports and providing them to executive leadership:
  • Fill rates by customer, branch and manufacturer
  • Gross margin by customer, branch, manufacturer
  • Parts sales trends by branch and manufacturer
• Ensuring that each parts department meets sales expectations and KPIs
• Conducting branch reviews of monthly results with parts team
• Expediting orders through internal liaison
• Directing feedback from customers to relevant departments
• Identifying new products to add to those on offer
• Performing other duties as requested by executive management
• Completes repair tickets accurately and thoroughly, indicating work completed and any needed follow-up
• Communicates services and repairs performed to the customer in a professional manner

Job Skills Competencies:

• Proficient business math skills
• Excellent organizational and time management habits
• Strong oral and written communications skills
• Excellent leadership and coaching skills
• Service and solution-oriented focus
• Self-starter and motivated to increase sales and service
• Accomplishes tasks efficiently without compromising service quality

Physical Requirements:

• Must be able to lift up to 50 pounds without assistance
• This position requires frequent travel either by automobile or small-engine airplane that includes overnight stays.
• Periods of sitting while driving or performing desk work using computer technology
• Ability to open boxes using a box knife
• Periods of reaching, standing, walking, squatting, twisting, bending to move parts or stock inventory
• Must be able to work indoors or outdoors under a variety of temperatures and weather conditions

• High School Diploma or GED
• Associates or Bachelors Degree preferred
• 5 years of experience working with heavy construction machinery parts in the construction industry or related
• 5 years of supervisory experience
• 3 years of inventory experience
• 3 years of customer service experience
• Proficiency using Microsoft Office Software and other software solutions. EXTEND experience a plus!
• Valid Driver License with an acceptable driving record