First Impressions Phones Supervisor

Description

Why VTV:

At Vance Thompson Vision, our vision is to create, protect, and maintain clear vision for a lifetime. As a global industry leader in vision surgery, the Vance Thompson Vision team has performed more than 100,000 procedures and participated in over 100 FDA-monitored clinical trials. If you enjoy a fast-paced, innovative, and fun working environment, apply with us today!

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness. 

Job Opportunity:

We are growing and we are looking for a First Impressions Phones Supervisor to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Able to delegate tasks, and good at managing multiple priorities
• A self-starter and able to lead and motivate others
• Able to create an enthusiastic, positive work environment

You Will Make an Impact By:

• Supervising the work activities of the phone team, and delegating tasks to ensure adequate work loads for team members.
• Tracking department metrics, identifying trends, and communicating findings with phone team leadership.
• Working within the functional area on a regular basis to stay connected with processes and issues.
• Addressing staffing needs and overseeing the scheduling of staff to maintain adequate coverage for phone volumes.
• Coaching phone team members on performance, and providing feedback on both a formal and informal basis. 
• Participating in annual performance reviews by providing feedback and identifying development needs and opportunities for staff.
• Building and fostering a positive team environment and promoting a positive work culture and experience.
• Approving time-off requests, and approving time cards for team members. 

You Have:

• Minimum three to five years’ experience  in customer service
• Previous leadership experience in a healthcare setting helpful
• The ability to travel up to 20% of the time

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• $150 shoe allowance for full time staff
• 401k with company contributions
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.

Qualifications