Manager, First Impressions Atrium

Description

Why VTV:

At Vance Thompson Vision, our vision is to create, protect, and maintain clear vision for a lifetime. As a global industry leader in vision surgery, the Vance Thompson Vision team has performed more than 100,000 procedures and participated in over 100 FDA-monitored clinical trials. If you enjoy a fast-paced, innovative, and fun working environment, apply with us today!

Our core values that provide our foundation:

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for a First Impressions – Atrium Manager to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Able to create an enthusiastic, positive work environment
• Understanding of team members’ needs
• Able to demonstrate strong customer service and communication skills

You Will Make an Impact By:

• Overseeing the day-to-day operations of the atrium staff.
• Maintaining efficient atrium functions, including evaluating staffing levels, staff proficiency, and job responsibilities.
• Interviewing and hiring atrium staff members.
• Answering questions and addressing concerns and complaints amongst atrium team members.
• Communicating effectively and professionally with patients and team members.
• Establishing individual and team goals for the department.
• Establishing and maintaining professional relationships with the team to help maintain high employee performance and morale.
• Organizing and overseeing the schedule and work of atrium team members.
• Participating in annual performance reviews by providing feedback and identifying development needs and opportunities for staff.

• Ensuring the atrium area is clean and visually appealing to patients, and that food items are fully stocked and available at all times.
• Assisting with atrium staff duties as needed.
• Exceeding our patient’s and employee’s expectations through active listening, effective communication, and empathy.

You Have:

• A high school diploma or equivalent
• Minimum two years’ management experience required
• Previous customer service experience helpful

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• $150 shoe allowance for full time staff
• 401k with company contributions
• Education Allowance

• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.

Qualifications