Systems Support Analyst - Account Management

User Support Services and is responsible for the account management of all New Hires, Transfers, Terminations, Non-Employee Accounts, and Name Changes. This position backs up the Help Desk calls as scheduled / needed and participates in the After Hours On-Call Rotation. Schedule : Monday thru Friday 7am to 4pm Hiring Range : $27.65 / hour to $39.00 / hour, commensurate with applicable professional experience. ESSENTIAL FUNCTIONS and RESPONSIBILITIES : Customer Support :

• Create & disable user, network, and application access.
• Maintain user permissions using Active Directory.
• Triage & troubleshoot requests from callers and remotely assist staff with technology and application problems and accurately resolve or properly escalate, as appropriate.
• Accurately document all help desk contacts.
• Assist in the enforcement of Information Systems & Security policies.
• Participate in projects work as assigned.
• Participate in the User Support after-hours on-call rotation.
• Assist users with all system network printers.
• Create, edit and publish documentation of processes and procedures.
• Communicate with leadership regularly regarding system issues unable to resolve. PC Support and Maintenance :
• Contact and work with printer maintenance vendor to affect printer repairs, as needed.
• Troubleshoot connectivity problems from client systems to network port.
• Coordinate installation of new equipment and software. Other Duties :
• Make recommendations for new technologies that might benefit the clinic.
• Maintain System, Hardware, and Software inventories as necessary.
• Provide support of existing software applications. Recommend, develop and support new software applications.
• Train doctors & other providers to use PC & mobile phone apps. SKILLS AND ABILITES :
• Strong customer service skills.
• Working knowledge of client systems hardware such as PCs, Laptops, Thin Clients, Printers, Basic Wireless & Wired Network Communications, Tablets & Smartphones, etc.
• Proven ability to communicate effectively, both in written and oral form.
• Proven ability to work as part of a team, in a fast-paced production oriented environment.
• Proven ability to meet the needs of customers and enhance software usage, in a production environment. EDUCATION AND EXPERIENCE :
• Technical certifications and / or education in related field (computer science, information systems, etc.) or equivalent work experience.
• Two (2) years' experience providing software support and PC maintenance and help desk support preferably in a healthcare environment.
• Experience with standard applications such as MS-Word, MS- Excel, MS Project, MS-Outlook, A or MCP Certifications a plus.
• Experience with Windows operating systems. Pay Range : $27.11 - $40.67 The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE / hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information. Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Salary : $27 - $41