Mortgage Claims Representative

Great Company. Great People. Great Career.
If you want to work for a company that invests in you and your community, check out our Mortgage Claims Representative position! As a Mortgage Claims Representative , you’ll learn how to deliver prompt, accurate and courteous customer service, multi-task, and work with a team that is goal driven. This is a great way to learn our company and its many departments, while providing top-notch customer experience and earning extra bonus money! The Mortgage Claims Representative is only the first step on your career journey! With endless career paths you can work at a company you love and start a position that puts you on a career path for success. Take the first step – it’s just the beginning! Vanderbilt Mortgage. Where you start a job and gain a career!
You could be paid:

• Annual potential earnings - $38-42k

• Average annual income/hourly rate varies depending on education, experience, and various bonuses

As a Mortgage Claims Representative and Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

• Medical and Dental Plan with Prescription Coverage and Vision

• 401(K) includes 100% company match of the first 4%

• Paid time off days (PTO), paternal leave, and holidays

• Enjoy coming “home” to our brand new, state of the art Home Office

• Robust wellness programs, on-site workout facility, and restaurant

• Tuition Assistance for your first degree!

• Work-life balance

• Community involvement including Volunteer Paid Time Off (VTO)

• Collaborative and energetic work environment-teamwork

• Professional development and promotion opportunities-culture of mentoring

• Generous BONUSES!!!

Here’s what you can expect in the role as a Mortgage Claims Representative:
The Mortgage Claims Representative position exists to process customer insurance claims.
Job Duties:

• Delivers prompt, accurate, courteous customer service via phone, fax, mail, or email.
• Provides basic instructions to customers on how to proceed with their claims.
• Reviews insurance estimates of loss to determine covered damages.
• Accomplishes prompt openings of claim files.
• Handles processing of a customer’s insurance claim from start to finish.
• Prompts opening of claim files and constant communication with customers, contractors, and insurance companies on procedures for disbursements of claim check.
• Follows-up for proper completion of home repairs in a specific period.
• Promotes teamwork and department success.
• Promotes company image through professional service and actions.
• Performs other duties as assigned.

What you’ll need to qualify:

• High School Diploma or Equivalent required, college a plus.
• Efficient written and verbal communication skills.
• Accurate written and math skills.
• Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
• Ability to communicate with internal and external customers in a professional and competent manner.
• Great attention to detail and organizational skills.
• Great problem solving and decision-making skills.
• Experience with Global and journal entries.
• Ability to work in a team environment.
• Experience in a call center environment preferred, but not required.

But also, remember you:

• Must be able to remain in a stationary position 75% of the time.

• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

• 90% communication methods completed over the phone. Must be able to exchange accurate information at all times.

• Ability to identify and assess account status and determine appropriate process.

• Constantly works in an indoor temperature controlled, sealed window office environment.

Here are some more reasons to choose Vanderbilt Mortgage!

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life , VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Vanderbilt Mortgage. Where you start a job and gain a career!
Location: 5000 CLAYTON RD MARYVILLE Tennessee 37804, Maryville, TN 37804

Location: 5000 CLAYTON RD MARYVILLE Tennessee 37804, Maryville, TN 37804

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

Salary : $38,000 - $42,000