What are the responsibilities and job description for the Document Validation Specialist position at Vanderbilt Mortgage?
Position Title: Document Validation Specialist (Non – LO – No Consumer Contact)
Department: Document Services Job Status: Full Time/Hourly
Reports to: Document Imaging and Validation Team Lead Amount of Travel: None
Vanderbilt Mortgage and Finance, Inc. (VMF) was established in 1974 and currently services over 150,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.
JOB SUMMARY
The Document Validation Specialist performs validations processes on all validation documents. This position reports to the Document Imaging and Validation Team Lead and is responsible for indexing documents using various modules into imaging content manager software, performing post funding audits on deals, maintaining, and delivering original documents, and trouble-shooting unidentified/missing loan processing documents.
JOB FUNCTIONS
Perform Validation Processes
- Completes validation of documents through the IBM KOFAX Transformation Module including sales packages, faxes and emails sent to the Vanderbilt Originations teams, and the Retail Credit Bureau Report Authorization forms for the Retail department.
- Performs naming, rearranging and grouping validation documents in a timely and accurate manner.
- Handles requests from Retail Home Centers to process credit bureau report forms ensuring items are received and imaged into OnBase as well as resolving delinquencies as needed.
- Researches numerous document types and troubleshooting batches daily.
- Handles import requests from teams throughout the enterprise to image letters sent to customers into OnBase.
- Images email correspondence between customers and Account Representatives into OnBase.
- Performs maintenance on all closing documents, including Investor documents, during the origination process.
Cross Team Collaboration and Communication
- Works on a rotating schedule to cross train on imaging tasks with frequently changing responsibilities.
- Assists Senior and Team Lead in identifying opportunities and providing solutions on validating processes.
- Communicates effectively with all levels of internal and external personnel.
Support Various Departments within VMF
- Serves Originations team with validating loan processing documents.
- Completes validating of mortgage documents for the VMF Servicing teams.
- Handles validation for Retail on sales and location documents.
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS
- High School diploma or equivalent required, college preferred.
- 0-2 years related experience preferred.
- Basic computer skills with ability to type at least 25 wpm.
- Ability to communicate effectively and efficiently via phone, email, and person to person.
- Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
- Ability to manage multiple and/or conflicting responsibilities
- Great attention to detail and organizational skills.
- Ability to work in a team environment.
PHYSICAL DEMANDS:
- Must be able to remain in a stationary position 75% of the time
- Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer
- Must be able to identify and assess account status and determine appropriate process
- Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment
BENEFITS:
- Medical and Dental Plan with Prescription Coverage and Vision
- Competitive benefits including 401(K) includes 100% company match of the first 4%
- Paid time off days (PTO), maternity/paternity leave, and holidays
- Community involvement including Volunteer Paid Time Off (VTO)
- Tuition Assistance for your first degree
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
- Collaborative and energetic work environment
- Professional development and promotional opportunities
- Competitive bonus programs
Here are some more reasons to choose Vanderbilt Mortgage!
- A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
- Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401(k) programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
- Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
- As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
- At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
- Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.
Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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