Material Handling Solutions Coordinator

Company Overview
We are a leading provider of innovative material handling solutions, offering a broad range of high-quality products designed to improve efficiency and safety in industries such as warehousing, logistics, and manufacturing. With decades of expertise, we are dedicated to delivering cutting-edge solutions that optimize productivity and streamline operations for businesses around the world.

Our products, including lifting equipment, attachment systems, and specialized tools, are engineered for durability and reliability, helping companies achieve higher operational performance while reducing downtime. We work closely with our customers to understand their unique needs, providing tailored solutions that meet the demands of ever-evolving industries.

At the heart of our mission is a commitment to innovation and sustainability, ensuring that our solutions not only enhance business outcomes but also contribute to a safer and more environmentally responsible future. Through advanced technology, a skilled team of professionals, and a customer-centric approach, we are proud to be a trusted partner for businesses striving to excel in material handling.

**Job Description**
We are seeking a Sales Administrator to join our dynamic team. This individual will interact with customers, support sales administration tasks, and contribute to the company's customer service efforts. The ideal candidate should be highly organized, have a keen interest in mechanical parts, and possess a positive attitude to handle a dynamic and sometimes demanding setting.

The Sales Administrator will answer the main reception line for 800 numbers, manage high call volumes, and provide excellent customer service via phone and email. Additionally, they will establish and maintain positive relationships with sales team members, perform sales administration tasks, and recommend process improvements to enhance job efficiency and accuracy.

**Responsibilities**

• Answer the main reception line for 800 numbers and manage high call volumes, transferring calls to salespeople and internal team members.
• Provide excellent customer service via phone and email, ensuring a strong representation of the company's brand and products.
• Establish and maintain positive relationships with sales team members, acting as a liaison to meet their needs with professionalism and respect.
• Perform sales administration tasks such as preparing daily and weekly Customer Service Center (CSC) reports.
• Develop and generate standard and ad hoc reports, templates, dashboards, and scorecards as needed.
• Process Return Goods Authorizations (RGA) orders and handle customer credits/debits for pricing discrepancies.
• Order office supplies and assist with general administrative duties as needed.
• Recommend and implement process improvements to enhance job efficiency and accuracy.