IT Assistant

Job Description: The IT Assistant will provide technical support to employees, assist in setting up hardware and software for new users, and help manage company IT systems. This position is ideal for someone who is organized, detail-oriented, and has a strong interest in technology.

Responsibilities:

• Provide technical support to employees for software, hardware, and network issues.
• Set up and configure new workstations, laptops, printers, and other peripherals.
• Assist in managing user accounts and access permissions (Microsoft 365, Google Workspace, etc.).
• Support the IT Director in troubleshooting and resolving IT-related problems.
• Maintain IT inventory and documentation.
• Assist with data backups and security measures.
• Help with system updates, patching, and routine maintenance.
• Set up and manage company cell phones (primarily iPhones).
• Troubleshoot and resolve printer, computer, and account-related issues.
• Assist with security camera installations and running Cat6 network cables.
• Participate in IT projects as needed.
• Occasional travel may be required.

Qualifications:

• Associate degree in Computer Science, Information Technology, or a related field (or currently working toward one). Relevant work experience may be considered in place of a degree.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Basic knowledge of networking concepts and IT security best practices.
• Ability to work independently and collaboratively in a team environment.
• Strong communication and customer service skills.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Fyffe, AL 35971 (Required)

Work Location: In person

Salary : $17 - $19