Client Services Specialist

Job Title: Client Services Specialist

Location: Independence, Ohio

Job Type: Full-Time

Job Summary

We are seeking an experienced, proactive and organized Client Services Specialist to support one of our top financial advisors. This individual will play a key role in managing daily operations, providing top-tier customer service and supporting the financial advisor in various administrative tasks. The ideal candidate is self-motivated, detail-oriented, able to multitask efficiently and takes the initiative to address client and team needs.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, providing exceptional customer service and managing communication between clients and the financial advisor.

• Schedule and coordinate client meetings, including preparing necessary documentation and follow-ups.

• Assist in preparing financial documents, reports, and presentations as required by the advisor.

• Maintain and organize client files and databases, ensuring all information is up-to-date and accessible.

• Handle general administrative tasks such as answering phone calls, managing emails, and organizing the office environment.

• Process new account applications, transfers, and other client paperwork accurately and in a timely manner.

• Track and follow up on client requests, ensuring resolutions are achieved quickly and professionally.

• Monitor compliance requirements and ensure all client interactions and files meet regulatory standards.

• Assist with marketing efforts, such as updating client communication materials and managing social media presence.

• Other duties as assigned by the financial advisor to support office efficiency and client satisfaction.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

• At least 1 year experience in a retail investments role

• FINRA registrations (Series 6, 7, or 63) preferred but not required to start.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and financial software.

• Experience using the CRM Redtail is a plus.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

• Excellent communication and interpersonal skills.

• Demonstrated ability to work independently and take initiative.

Additional Attributes

• A proactive and solution-oriented mindset.

• Ability to maintain client confidentiality and handle sensitive information with discretion.

• Strong time management skills and ability to prioritize workload effectively.

• A positive and upbeat personality

Other Information

• Competitive compensation based on experience.

• Vantage offers a suite of employee benefits including PTO, health insurance, dental/vision, ancillary insurance, 401k employer match and more.

• This is an in-office position at our home office in Independence, OH. After a probationary period and with proven performance, there is an opportunity to work approximately 1 day per week remotely.