Sr. Manager - Digital Network & Security

Technology Knowledge Areas -

• Routing - Cisco ISR / ASR / Company, IOS XE / XR, NFV / VNF, BGP / OSPF / EIGRP, Segment Routing, VRF, Cisco CSP
• Switching - Cisco Nexus 2K / 5K / 7K / 9K, Cisco Catalyst, Cumulus, VSS / vPC / VDC, STP, VLAN / VXLAN / EVPN
• Wireless - Cisco Aironet / Catalyst 9K EWC / Cisco Prime Infr
• DDI - F5 GTM, Infoblox
• WS - VPC / Transit GW / Direct Connect
• zure - App Gateway, VNet, Express Route
• SDWAN - Cisco Viptela, vEdge / cEdge Routers, vManage, vSmart, vBond tool Meraki MX routers
• SDLAN - Cisco Meraki, Client Aruba Switches & Wireless
• Firewalls - Cisco ASA / Firepower, Checkpoint R80 / R81, Palo Alto
• Client VPN - Palo Alto Prisma Access
• Proxy - ZScaler ZIA, ZScaler ZP
• Load Balancer - F5 LTM, GTM
• IPS -Tippingpoint / Checkpoint / Palo Alto IPS / Threat Prevention Modules
• VPN - IPSec / GRE / DMVPN
• Protocol - DNS / DHCP / SNMP /
• Tools - NetBrain, NetMRI, ThousandEyes, CAPM, Splunk, SkyBox, BitSight, NDFC, Cisco Secure Workflow, F5 BigIQ, Cisco DNAC, Cisco Defense Orchestrator (CDO), Checkpoint MDS / MLM, PA Panoram
• CI / CD - Ansible, GitHub, Python, Terraform

Technology Experience

• Hands-on experience in implementation, troubleshooting & administration of Cisco Routers / Switches (Nexus), Wireless Controllers and Access Points, SDWAN & SDLAN solutions
• Strong knowledge / experience in configuring, managing, troubleshooting BGP, OSPF, EIGRP on Cisco ISR / ASR / Company devices
• Strong knowledge / experience in configuring, managing, troubleshooting Nexus switches
• Strong knowledge / experience in configuring, managing, troubleshooting AWS cloud connectivity / services
• Core experience / knowledge on Cisco Viptela, vEdge / cEdge Routers, Meraki MX routers
• Hands-on experience in implementation, troubleshooting & administration of Firewalls - Checkpoint / Cisco ASA / Firepower, Palo Alto / Juniper Netscreen / Fortinet Fortigate
• Hands-on experience in managing / configuring / troubleshooting F5 load balancer (LTM / GTM)
• Hands-on experience in managing / configuring / troubleshooting IPS devices (Checkpoint / PaloAlto / Tippingpoint)
• Good knowledge of Tunneling Protocols (IPSEC / GRE)
• Experience in managing network infra using monitoring / analytical / management tools like Splunk / Skybox / NetMRI / NetBrain / ThousandEyes
• Experience in managing firewall solutions in Cloud infra (Azure / AWS)
• Experience with DNS / DHCP / SNMP / services
• Perform problem RCA and define, implement corrective and preventive measures
• Enhance performance, security, monitoring, availability & stability for network security infrastructure.

Leadership Experience

• Perform customer management by having periodic connect with Business stakeholders on the technology & program updates.
• Ensure the program meets agreed Service Level Agreements and process compliance targets.
• Handle communication management with Program Sponsors and key stakeholders during every instance of the program execution
• Handle projects based on industry standard project management model.
• Engage quality team to identify, initiate and execute Service Improvement Plans to reduce non-compliances and SLA misses.
• Perform risk evaluation and assessment and initiate and execute risk mitigation plans to avoid or minimize risk impacts.
• Identify resource requirements and prepare resource allocation plans, initiate resource hire, complete onboarding of new joiner, manage relocation and resignation of employees, make decision on transferring resource under performance improvement plan and terminations.
• Review and action leave requests from team members. Manage resource availability during off-business hours and weekends.
• Review and action requests related to expense reimbursement, cash advances, travel authorization expense, relocation expense, training expense etc. from team members.
• Define goals & objectives, KRAs, KPIs according to Program and organizational requirements. Perform periodic monitoring and measurement of individuals achievements towards their goals. Perform annual performance evaluation for your team members. Make decision on employee progressions and promotions.
• Identify training requirements, define training plan, provide trainings according to program requirements.
• Manage financial requests from team related to expense reimbursement, cash advance, relocation, travel authorizations, resource procurements, client meetings, contractor payments and external trainings.
• Propose on billing model with Program Sponsor based on program and project requirements.
• Participate in discussions with leadership team on budget proposals, revenue targets, direct cost and expense, revenue maximization initiatives and other cost control strategies.
• Prepare weekly & monthly revenue estimation based on the assigned projects and engineer's availability. Report any deviations in the estimated revenue comparing actual monthly revenue targets and review with the senior management.
• Prepare cost estimates by identifying the OPEX and CAPEX associated with the program delivery, define strategy to increase the program revenue and to reduce the operational / capital costs.
• Communicates in an open, and consistent manner; Can articulate his / her needs to the manager / team in written and oral form to do his / her work. Listens and understands differing points of view. Participates in meetings.
• Takes a structured approach to his / her work; conscious of deadlines and deliverables and ensures adherence. Able to communicate slippages in time etc to his / her manager.
• Understands processes of the customer that are directly related to his / her work. Can speak to customers to the extent required in his / her work and understand their needs.
• Completes work in a timely manner; Meet commitments with minimal oversight.
• Interacts with team members; Responds in a timely manner and cooperates with other members to achieve the workgroup's goals; Assists team members in activities when necessary. Demonstrates collaboration by sharing necessary information. Recognizes the achievements of others in the team.
• Service Desk - 1. Should be able to understand the Service Desk defined R&R and Supporting Procedure and Work Instructions to facilitate proper Incident Detection recording, service request initiation 2. Should be able to co-ordinate with the other necessary components (Customer, Vendor, IM, PM etc) for effective and efficient implementation of the CM Process 3. Should co-ordinate with the second- and third-line support and confirm with the customers and close incidents and contributing to Problem Identification?
• Incident Management - 1. Should be able to understand the defined IM Process and Supporting Procedure and Work Instructions to ensure proper Incident Detection recording, Classification, Investigation, Diagnosis, Resolution and Closure of Incidents

2. Should follow the defined Process to ensure 100% compliance w.r.t the Process as well as SLA.

• Problem Management - 1. Should be able to understand the defined PM Process and procedures for appropriate classification, Diagnosis, RCA, Solution implementation and providing a permanent fix to the Problem and update of Known Error Database

2. Should be able to adhere to the PM Process to ensure that the pre-defined SLA is met

3. Should be able to co-ordinate with the other necessary components (customer, vendor etc) for identification of root cause and implementation of permanent fix.

• Change Management - 1. Should be able to understand the defined CM Processes and Procedures for appropriate Scripting, testing, Execution and Closure of the Change

2. Should be able to adhere to the CM Process to ensure timeliness, completion, effectiveness, and accuracy of the change

3. Should be able to co-ordinate with the other necessary components (Customer, Vendor, IM, PM etc) for effective and efficient implementation of the CM Process

• Configuration Management - 1. Should be able to understand the defined CM Processes and Procedures for appropriate Identification of the CI and conducting a routine pre-defined audit on each CI thus ensuring Verification and Status accounting of the CI

2. Should be able to adhere to the CM Process to ensure timeliness, completion, effectiveness, and accuracy of the change

3. Should be able to co-ordinate with the other necessary components (Customer, Vendor, IM, PM etc) for effective and efficient implementation of the CM Process