What are the responsibilities and job description for the Workplace Operations Coordinator position at Vantage Point Consulting Inc.?
Job Title : Workplace Operations Coordinator - Hospitality
Location : San Francisco, CA
Duration : 9 Months
Job Description :
The Workplace Operations Coordinator - Hospitality is responsible for providing exceptional events support and coordination.
Supporting general workplace questions and requests via the ticketing platform.
Help create an intentional, inclusive, and delightful experience for all team members on site in the San Francisco office.
ABOUT YOU
You are eager to learn and apply yourself to the processes and programs that support the team goals and functions.
You are comfortable communicating and working with teammates to solve problems quickly and with limited information.
You thrive in a fast-paced, ever-changing environment, stay self-motivated, and employ a positive attitude.
You consistently demonstrate strong verbal and written communication skills. You stay organized and keep track of the smallest details to ensure priorities are met.
RESPONSIBILITIES
Support the Workplace Operations Specialist in executing events programming - including all-company events, onsite client events, liaising with vendors, and maintaining team resources
Participate in efforts to incorporate company-wide celebrations, initiatives, and ERG recognitions into workplace events on an annual basis
Intake and adhere to SLAs for all event-related tickets submitted by Client team members.
Communicate with event hosts to create successful events that comply with office policies and procedures.
Liaise with vendors for services related to events (e.g. janitorial, furniture, food / beverage, decor, etc.) as well as with internal teams such as Physical Security, IT / AV, etc.
Manage inventory of event-related supplies and support orders as needed
Utilize Zendesk ticketing platform to field & resolve inbound workplace requests & inquiries; escalating when necessary
Own general administrative tasks to uphold a high standard of service and presentation in the workplace.
Maintain consistent and clear communication with other workplace team members in regard to any facilities or security related concerns
Support the Workplace Operations Lead and Manager in additional duties as necessary.
EXPERIENCE & SKILLS
Be aligned with client’s Core values : Make it Happen, Uplift Others and Be Yourself
A passion for facilitating an overall positive employee experience through ongoing operational support
3 years of customer service experience
1 years of events experience or community management
Possess the ability to remain agile and multi-task effectively in a fast-paced environment
A passion for managing an overall positive employee experience through ongoing operational support
Strong ability to manage competing priorities and projects
Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
Capable of prioritizing tasks / duties as assigned and delegating tasks as needed
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