What are the responsibilities and job description for the Technology Manager position at Vantage Point Consulting?
Technology Manager
Dallas, TX
Project Duration : 12 months
Hybrid - 2 days' work
Hours of support are Monday to Friday from 8 AM to 5 : 00 PM CST
Job Description :
- Manage and monitor-day-today operations, maintenance, reliability, testing, rollout, upgrades, support, and general administration for client data center, communications, fiber, data network, servers, desktop services, operating systems, hardware, and software.
- Develop and manage the business continuity and disaster recovery plan.
- Develop and manage Sever, Horizon VMware and network communications infrastructure for the project.
- Develop and maintain applicable IT policies and procedures.
- Develop, perform, and manage proactive functions including evaluative testing and audits with variance analyses, corrective action recommendations, and recommendations for future capability and capacity planning.
- Develop and monitor compliance with Service Level Agreement & Key Performance Indicators (SLA&KPIs) by analyzing needs of users / departments by prioritizing modifications to core system applications while developing and implementing documented requirements for problem resolution.
- Perform and manage complex problem identification and resolution.
- Oversee Datacenter infrastructure, including servers, storage, network routers / switches, firewalls, VMWare Horizon etc.
- Analysis of data and trends in existing systems for the proactive management of compute & storage architecture, capacity, and response times.
- Assign and coordinate service management, engineering, and operational resources to enable managed services and transformation delivery.
- Collaborating with Client's executives, business partners, stakeholders, and project teams; by successfully bridging the communication gap among business and technology groups.
- Maximize productivity, ensuring technical solutions to meet Client's business requirements.
- Identify cost effective solutions for technical deliverables.
- Disaster Recovery (DR) planning, coordination, and execution on regular intervals.
- Incorporate steering committee governance, policy standards implementation, and communication plan.
- Provide detailed program performance reviews, areas of development and recommendations to leadership.
- Identifies new business opportunities in the account and portfolios.
- Create solutions as per demand, assembles, and appoints response team, assigns tasks and activities to the proposal development team.
- Cost optimization and increase operational efficiency through comprehensive solutions.
- Identify scope for any automation opportunities to reduce manual efforts and ensuring error free delivery.
- To advise Client on architecture recommendations, processes, best practices, and strategic goals by involving the relevant groups.
- Evaluates new technologies, methodologies, and support trends to ensure Client infrastructure meets current and future needs.
- To act as an escalation, point from technical delivery.
- Carrying out monthly service reviews and change reviews in accordance with the agreed governance structure.
- Governing overall security patch compliance across all the platforms and meeting the audit compliance.
- In the event of service issues, work closely with operational managers and suppliers to minimize business impact and provide information to resolving teams.
- Define service improvements and assist in delivery of changes to services and infrastructure.
- Automation - Hands on experience in PowerShell. Should be able to identify opportunity for automation and write script for day to day operational task.
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