What are the responsibilities and job description for the Solutions Engineer position at Vapi?
Company Overview
Apple Intelligence and Google Gemini are about to onboard 4 billion people to voice assistants that actually talk like people. This marks a new beginning for voice as the world’s default interface. We will all want voice everywhere. Businesses are not ready. Products are not ready.
We’re building the infrastructure that helps developers close the gap between the raw model and voice AI in production. Give it a try here.
We launched in March, scaled revenue, and raised a Series A from a top-tier firm this past week. We’re a small team of 17 and growing. We're building out the founding team in-person in SF to scale what’s working
Mission
As a member of our solutions engineering team, you’ll provide world-class customer support to Vapi self-serve customers across our support infrastructure. From our inbox to Vapi forums, you’ll quickly resolve technical issues, instill confidence in our customer service and product quality, and remind our customers why Vapi is a market leader in voice AI.
Outcomes
Apple Intelligence and Google Gemini are about to onboard 4 billion people to voice assistants that actually talk like people. This marks a new beginning for voice as the world’s default interface. We will all want voice everywhere. Businesses are not ready. Products are not ready.
We’re building the infrastructure that helps developers close the gap between the raw model and voice AI in production. Give it a try here.
We launched in March, scaled revenue, and raised a Series A from a top-tier firm this past week. We’re a small team of 17 and growing. We're building out the founding team in-person in SF to scale what’s working
Mission
As a member of our solutions engineering team, you’ll provide world-class customer support to Vapi self-serve customers across our support infrastructure. From our inbox to Vapi forums, you’ll quickly resolve technical issues, instill confidence in our customer service and product quality, and remind our customers why Vapi is a market leader in voice AI.
Outcomes
- Resolve 70 customer support tickets each day
- Surface customer feedback to engineering and product teams to improve Vapi product quality
- Deliver outstanding technical customer support to Vapi self-serve customers
- Prior experience using no-code or low-code tools like Make, Zaiper, and N8N.
- Experience navigating developer channels and tools, such as codebases, technical documentation, and communication channels (slack, discord, reddit, etc.)
- Communication: You can clearly articulate what's going on to both technical and non-technical stakeholders
- Cracked-ness: You’re more cracked than the most cracked person on the team
- Organization: You naturally gravitate toward building systems that stand the test of time
- Startup Ready: You have a reason to be here and can make sacrifices for something uncertain
- Founder Juice: New ideas come from you, you build it yourself or annoy everyone until it’s done ;)
- A passion for technology and proven experience in the startup/tech/evangelist community
- Prior experience in a technical role, such as developer relations, technical customer support, or software engineering
- Bonus: Experience with LLMs and conversational AI
- Self-starter: You take initiative to get shit done and figure out what's the highest value thing to do
- Bonus: Previous technical founder of a B2B SaaS company
