What are the responsibilities and job description for the IT Support Technician position at Varent?
IT Support Technician at Varent, LLC
Company Description:
Varent Holdings is a dynamic, quickly growing holding company with diverse investments across multiple industries. Our main industries include medical receivable financing/factoring, software development, real estate investments and management, restaurants, and more. Thanks to several new financing transactions, we are planning to double our medical financing operations in the next two years. With this growth, we are seeking an exceptional, driven, detail-oriented IT Support Technician to join our team.
Department
Technology Operations
Location
Castle Rock, CO
Reports To
Director of IT
Role Overview
The IT Support Technician provides dedicated internal technical support for our growing team. This role ensures smooth operations by managing our IT infrastructure, supporting internal users, and maintaining company hardware and software systems.
Key Responsibilities
- Provide hardware and operating system troubleshooting support
- Deliver software support for key vendors (Microsoft, Adobe, etc.)
- Set up and maintain employee workstations and equipment
- Manage asset and inventory tracking for company/client assets
- Configure and manage HubSpot CRM for company needs
- Train and support staff on HubSpot functionality
- Track, assign and resolve tickets within IT ticketing system
- Act as IT liaison between operations, accounting, sales and product development teams
- Ensure security compliance for company systems and devices
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Experience using IT ticketing systems.
- Proficiency with Windows and Mac operating systems
- Experience with CRM systems, preferably HubSpot
- Strong problem-solving and customer service orientation
Preferred Qualifications
- Prior experience in IT Support role
- Experience with Office 365 systems
- HubSpot certification or administration experience
- Strong XLSX experience
- Experience with Transact-SQL a plus
- Degree in technology-related discipline
- Healthcare or SaaS industry experience
Technical Skills
- Windows and Mac OS troubleshooting
- IT ticketing system management
- Office 365 administration
- HubSpot configuration and administration
- Hardware and software support
- Asset management and tracking
Work Environment & Benefits
Modern Office Perks
- Get fit on us! Free on-site gym with your own personal trainer
- Endless fuel for your workday - snacks & drinks on tap
- Craft coffee bar to keep your creativity flowing
- Leave the suit at home - we're all about comfort & authenticity
- Bright, modern workspaces designed for focus & collaboration
Work-Life Balance
- Every other Friday is yours! (We work 80 hours over 9 days)
- Flexible hours
- Impact-focused environment
Location & Flexibility
- Beautiful Castle Rock office (greater Denver metro area)
- Alternating Fridays: WFH or OFF - your choice!
Compensation & Benefits
- Base Salary: $62,500 annually (P1 Level)
- Comprehensive health, dental, vision coverage
- 401k retirement plan
- Paid holidays and vacation
Professional Development
- Training resources
- Cross-team learning opportunities
- Mentorship program
Job Type: Full-time
Pay: $62,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $62,500
