Front Desk Receptionist

FRONT DESK RECEPTIONIST - VASCULAR CLINIC

PURPOSE OF JOB POSITION

The Front Desk Receptionist - Vascular Clinic is responsible for insuring all patients are properly signed in for appointments and that all payments for services are paid per organizational policies.

ESSENTIAL FUNCTIONS

Listed below is an outline of the essential functions as well as the major duties, responsibilities and qualifications required to perform the essential functions of the position.

1. Greets each person, with a smile and courteous demeanor, and insuring that the patient signs in on the correct sign-in form.

2. Verifies demographic information for each patient; at a minimum including photo identification, insurance cards, address, and contact information.

3. Makes appropriate changes in all screens of the practice management software.

4. Insures that HIPAA information is current and appropriately enters new information as necessary.

5. Collects all payments due from all outpatient clinic patients. Actively collects past due patient balances. Properly records all payments, balances and prepares a deposit at the end of each day. Locks the deposit in the designated lock box.

6. Notifies the appropriate individual when the patient has been completely processed.

7. Answers telephones in a professional and courteous manner, addressing the caller’s concerns or smoothly transfers the call to the appropriate individual.

8. Accurately schedules patients as required for vascular clinic and outlying clinic.

9. Receives daily mail, sorts and delivers mail to the appropriate location.

10. Accurately collates vascular charts following procedures to insure all required documentation is accurately filed.

11. Properly files charts.

12. Insures that the waiting room is neat at the end of each day.

13. Provides support to the office by processing all faxed information and correctly distributing the information to the individual(s) needing the information. Accurately files records in the appropriate patient chart in a timely manner.
14. Models behaviors and customer service that demonstrate both understanding and support of the Corporate Philosophy.
15. Attendance/Punctuality is within policy/standards.

16. Takes initiative & is accountable for work outcomes.

17. Follows supervisor’s instructions with enthusiasm.

18. Communicates positively & works well with others.

19. Follows company policies and safety regulations.

20. Performs other related duties as assigned.

QUALIFICATIONS

1. Education:

a) Must have high school diploma or equivalent.

2. Experience:

a) A minimum of two years’ experience in a physician office preferred.

b) Prior front desk/reception experience preferred.

c) Working knowledge of computerized scheduling preferred.

3. Specific Requirements:

a) Must be able to read, write and speak the English language.

b) Must possess the ability to make independent decisions when circumstances warrant such action.

c) Must possess the ability to deal tactfully with staff, patients, family members, visitors, government agencies/staff, payors and the general public.

d) Must possess the ability to work harmoniously with and supervise professional and non-professional staff.

e) Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc.

f) Must be able to clearly communicate with physicians, nurse practitioners, and other department supervisors.

g) Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle patients, staff, and visitors based on whatever maturity level at which they are currently functioning.

h) Must possess the ability to seek out new methods and principles and incorporate them into existing office practices.

4. Physical Requirements:

a) Must be able to move intermittently throughout the workday.

b) Must be able to cope with mental and emotional stress of position.

c) Must be able to sit, stand, bend, lift and move intermittently during working hours.

d) Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position are fully met.

e) Must be in good general health and demonstrate emotional stability.

f) Must be able to lift office supplies (e.g., boxes of copy paper)

WORKING CONDITIONS

1. Works in well lighted/ventilated office area, as well as throughout the facility and its premises.

2. Subject to frequent interruptions.

3. Involved with patients, family members, staff members, visitors, government agencies/staff, payors, etc., under all conditions/circumstances.

4. Subject to hostile and emotionally upset staff members, patients, family members, visitors, etc.

5. Must be willing to work beyond normal working hours when circumstances warrant.

6. Attends and participates in continuing education programs designed to keep you abreast of changes in the profession.

7. Subject to falls and accidents from use of equipment, odors, etc. throughout the workday.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Mobile, AL 36604 (Required)

Ability to Relocate:

• Mobile, AL 36604: Relocate before starting work (Required)

Work Location: In person