What are the responsibilities and job description for the IT Helpdesk Support Specialist position at VAST Data?
Description
We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities
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We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities
- Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
- Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
- Manage user accounts and access permissions using JumpCloud.
- Manage user email and groups using Google WorkSpace.
- Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
- Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
- Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions. Including shipping laptops to new hires and pickup once off boarded.
- Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
- Document technical solutions and procedures to build a comprehensive knowledge base.
- Maintain accurate records of support requests and resolutions.
- Provide training and support to end-users on various software and hardware applications.
- Proven experience in a Helpdesk or IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting hardware and software issues.
- Familiarity with JumpCloud and Google WorkSpace for user management.
- Experience with Atlassian suite applications (Jira, Confluence).
- Knowledge of Zoom Rooms and video conferencing systems.
- Proficiency in providing support for Slack.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Experience with IT procurement processes is a plus.
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