What are the responsibilities and job description for the Automotive Service Manager position at Vaughn Automotive?
Overview
The Automotive Service Manager plays a crucial role in overseeing the daily operations of the service department within an automotive facility. This position is responsible for ensuring high-quality customer service, managing service technicians, and driving the overall efficiency and profitability of the department. The ideal candidate will have a strong background in automotive service and sales, with a focus on delivering exceptional results while fostering a positive work environment.
Duties
- Supervise and manage the service team, ensuring all technicians are performing their tasks efficiently and effectively.
- Oversee daily operations of the service department, including scheduling appointments, managing workflow, and ensuring timely completion of services.
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly.
- Conduct service writing to document customer requests and communicate necessary repairs or services to technicians.
- Implement upselling techniques to promote additional services and products to customers.
- Ensure compliance with safety standards and regulations within the service area.
- Maintain accurate records of services performed, parts used, and inventory levels.
- Collaborate with sales teams to enhance automotive sales through effective service offerings.
- Train and mentor staff on best practices in automotive service, including air brake systems, shocks struts, tire service, and cash handling procedures.
Skills
- Strong knowledge of automotive systems and repair processes.
- Experience in service writing and communicating technical information to customers.
- Proficiency in cash handling and financial transactions related to automotive services.
- Ability to upsell services effectively while maintaining customer satisfaction.
- Familiarity with air brake systems, shocks struts, tire service, and general automotive maintenance.
- Excellent leadership skills with the ability to motivate and manage a diverse team of technicians.
- Strong communication skills for effective interaction with customers and team members alike.
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
The Automotive Service Manager is essential for driving success in the service department while ensuring that customers receive top-notch care for their vehicles. If you are passionate about automotive service management and possess the required skills, we encourage you to apply.
Job Type: Full-time
Pay: From $93,290.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $93,290
