What are the responsibilities and job description for the Customer Care Specialist position at VaxCare?
ABOUT VAXCARE
VaxCare is an end-to-end solution that improves immunization rates and overall vaccine program profitability. We bring ease and visibility to a complicated and fragmented system by connecting supply, management, and revenue, centered around in our easy-to-use digital product. We love to tackle challenges with an analytical spin and we are constantly looking for ways to develop tools and solutions that help accomplish our mission of helping to support physicians provide the best care possible.
THE ROLE
Customer Service Specialists are the glue between our service and our customers. We offer exceptional support to our customers, working on the front lines to train, help, and advocate for them via email, telephone, and webinar while deriving insights into how to design our service to better meet their needs. We are the communication bridge leading our customers to higher profitability and efficiency by using our technology. Are you ready to be the sounding board for our customers and to turn today’s opportunities into a better tomorrow? If you’re ready for these challenges this could be a great fit for you.
QUALITIES NEEDED:
- Critical thinking and problem-solving skills to face new challenges head-on
- Energy to foster relationships with customers to help make them feel taken care of
- Verbal, written, and presentation skills to communicate effectively
- Exceptional organizational skills to keep the facts straight
- Intellectual curiosity to ask the questions that improve our service
- Resourcefulness to work with other departments to get things done
- Knowledge of general IT solutions to confidently answer the questions our customers ask
- Diligence to meet deadlines
Note: Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.
Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization.
