What are the responsibilities and job description for the Partner Success Manager, Enablement position at VaxCare?
Partner Success Manager, Enablement
You have the opportunity to represent VaxCare to its partner (customer) base with the goal of helping them fully adopt VaxCare’s technology platform to administer patient care and deliver the triple aim of healthcare (lower cost, better outcomes, better experience). The Partner Success Manager, Enablement (PSM) is dedicated to establishing oneself as a dependable and trusted trainer who understands our Partner’s business and immunization program goals and can accelerate the Partner’s time to efficiently maximize value realization from VaxCare’s technology platform through first-class training. This includes managing partner go-live trainings, driving product adoption, acting as the Voice of the Partner (VOP), and meeting specific performance metrics within a range of partner success projects. If you consider yourself a creative problem solver and enjoy engaging partners and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company!
RESPONSIBILITIES
- Execute partner go-live trainings with excellence, ensuring they are adequately enabled to lead a successful vaccine program leveraging VaxCare’s technologies and best practice recommendations.
- Meet and exceed Key Performance Metrics that are aligned to key projects related to but not limited to adherence adoption, upsells to new programs, partner satisfaction and partner attrition
- Collaborates with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time
- Act as a partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon
- Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology
- Use tools & resources with supporting data to drive better product adoption and objectives
- Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare’s technology solution and delivery of patient care
- Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
- Manage key projects that enable the success of both VaxCare and the partner
EXPERIENCE AND QUALITIES DESIRED
- Experience in direct partner (customer) training and enablement (service, account management) with a proven history of providing high-touch training that has yielded high levels of customer satisfaction, retention, expansion, and advocacy
- Experience in delivering client focused solutions based on partner (customer) and business needs
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization
- Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback
- Ability to travel up to 75% of the time, including overnight travel
- Experience in the healthcare industry (with emphasis on vaccinations) is a plus
- Good organizational and time management skills
- Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies
- Natural curiosity to understand the “what’s”, “why’s”, and “how’s” of our business
- Valid driver’s license and clean driving record
