What are the responsibilities and job description for the Client Service Rep - Dog Training Facility position at VCA Animal Hospitals?
Job Summary: Meet and greet clients and their pets. Coordinate and represent all facets of client services.
To serve as a good will ambassador for the dog training department.
Knowledge, Skills and Abilities:
• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, “people-oriented.”
• Excellent communication skills
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.
• Ability to make promotional flyers and calendars using design software provided.
Education and Experience:
• High School Diploma.
• Must have experience working with the public, i.e. restaurant, retail or service business.
• Experience working with animals is a plus.
Authority:
• Scheduling appointments.
• Authority to delay disputed charges until further reviewed by supervisor.
• Authority to resolve client service issues within established guidelines.
Physical Requirements:
• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• Must be willing to handle dogs of all sizes.
• Must be willing to work outside in all temperatures, if needed.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
