What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
Client Service Representative
VCA All Pets Animal Hospital of Salinas is searching for an experienced Client Service Representative to join our team! We are searching for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
We are a busy four-doctor practice providing general practice care as well as urgent care and emergency services. We also offer full service grooming and boarding as well!
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times — both inside and outside.
We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!
Experience in the veterinary field or a strong customer service background is required.
Compensation Range: $18.00/hour - $22.50/hour
Salary : $18 - $23
