What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.
Who we are: VCA-Veterinary Emergency Service & Veterinary Specialty Center is an established 24-hour veterinary facility with three locations for your convenience in Middleton, Madison, and Janesville. We take pride in providing services in emergency, critical care, surgery, oncology, internal medicine, as well as other advanced service patient care for companion animals and the people who love them. We are a fun and friendly team-oriented work place and our purpose is simple; helping the pets our clients love so dearly.
Who we are looking for: Our Middleton hospital is seeking an energetic, compassionate representative that is motivated by providing excellent customer service to act as a goodwill ambassador for our hospital. Knowledge and experience in veterinary medicine is highly encouraged but can be supported in training for the right individual. The best candidate should have knowledge, skills and abilities in the following area:
- Excellent client service skills
- Excellent phone skills
- Computer skills preferred
- Must be friendly, outgoing and "people oriented"
- Excellent communication skills
- Ability to work in a team oriented environment
- Well groomed, organized and detail oriented
- Ability to take direction and handle money accurately and honestly
- Must possess sound decision making skills and multi-task in an environment of stress.
What the role will look like: This role will be a combination of customer service and client oriented tasks associated with patient care. They will act as a liaison between clients, patient and the attending veterinarian to provide clear communication and facilitate the needs of both clients and doctor. Some of the common daily tasks include:
- Answering phones and making appointment
- Maintaining charts and computer records
- Financial transactions
- Greeting and facilitating clients needs
- General cleaning and maintenance
- Pharmacy sales
- Patient and financial updates
Schedule: Positions are available on a 1st and 2nd shift basis and do involve every other weekend and some holidays.
Benefits: We offer competitive compensation
Why you should work here: At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. You will be valued and supported by your peers and members of leadership along with a rare culture of friends and coworkers.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
