What are the responsibilities and job description for the Customer Service Representative position at VCourt Recruitment Partners?
Job Summary:
The Customer Service Representative will provide a high level of support to customers and educate them on services or products offered to elevate their experience.
Measurements of Success:
Customer Service
- Engages with customers via phone, email, and chat to provide product information, answer inquiries, and offer personalized solutions tailored to their needs.
- Addresses customer concerns and resolves complaints promptly and professionally, ensuring a positive customer experience.
- Fosters strong, long-term relationships with customers, ensuring their ongoing satisfaction and loyalty to our company.
Sales
- Educates and upsells customers proactively on products and services to enhance the customer experiences.
- Identifies and pursues sales opportunities, upselling, and cross-selling products to existing customers to maximize revenue.
- Processes customer orders, ensuring accuracy and timely delivery.
- Achieves and exceeds monthly sales quotas and revenue targets by effectively managing the sales pipeline and closing deals.
- Develops a deep understanding of our products and services to effectively communicate their value propositions and benefits to customers.
Collaboration
- Collaborates with peers and supporting departments to identify and quickly resolve issues.
- Works closely with the sales team, marketing, and other departments to optimize customer interactions and drive sales growth.
- Recommends new ideas and approaches to help achieve best practices and enhance the customer experience.
- Provides support to aide in the completion of essential customer focused tasks and projects.
Other
- Maintains accurate and up-to-date records of customer interactions and sales activities using our CRM system.
- Performs other duties as assigned.
What it takes:
- High school diploma or equivalent required.
- At least one year of experience in a call center environment or equivalent required.
- Salesforce experience preferred.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Customer service focus.
- Ability to multitask while offering our customer’s the latest information on energy solution trends.
- Proficient in using Microsoft Office Suite or similar software.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
-This is a temporary to permanent position.
-This is a hybrid role requiring two days a week (Tuesday and Wednesday) in office
-Hours of the position are 8am-5pm.
-Compensation is $25-$27/hr.
Salary : $25 - $27
