Energy Services and Fuel Business Leader

Position Summary. If you thrive leading bold change, accomplishing results with multiple priorities simultaneously, inspiring your teams, have the courage to make tough decisions, solving complex problems thrills you, serving customers satisfies your soul, and excellence is your middle name…let’s talk!

The Energy Services and Fuel Business Leader is responsible for the overall management and performance of our client’s Connecticut operations serving the Capital and Northwest Hills regions. The position provides leadership for two facilities, one in Plainville and the other in Winsted. The position reports to the Director of Operations and has reporting to them: Operations, Service, and Administrative Managers, as well as Energy Advisors. The Energy Services and Fuel Business Leader works collaboratively with Sales and Marketing, Human Resources, Safety and Compliance, and Finance to meet the needs of our customers, employees, and stakeholders. This position is an in-office role.

Energy Services and Fuel Business Leader PrimaryAccountabilities.

• Lead, Manage, Accountability (“LMA”). This position holds themselves and team members to behaviors consistent with Sail Energy’s Core Values and results establishedthrough financial growth, customer/employee satisfaction and safety expectations.
• General Financial Goals. The Energy Services and Fuel Business Leader has the responsibility of achieving and exceeding established financial goals so that the performance is both predictable andsustainable.
• Organic Growth.Creates and inspires a sales culture that permeates all operational functions and by working with all members of the team, achieves organic growth and service revenue targetsof the business.
• High Customer Satisfaction Levels. Delivers, with team members, valueto customers as well as contributes optimizing the customer serviceprocess.
• Employee Engagement. Achieves a high level of employee engagement through creation of a collaborative work environment, based upon mentorship, coaching and employee development free of any forms of harassment.
• Achieves Execution Objectives. The Energy Services and Fuel Business Leader leads the team in the achievement of identified strategic goals for their operation. This may involve initiatives such as the diversification of services offered, reduction of per unit costs, increasing team productivity or othersuch objectives.

Performance Measurement

• Development and execution of the annual operations action plan
• Quarterly targets established by Director of Operations
• Financial performance guided by the annual budget
• Human Resource objectives, including staffing, recruitment and retention
• Customer and EmployeeSatisfaction results
• Organic growth consistent with Company’s strategic plan
• Safe working environment free from incidents
• Demonstration of Company’s Core Values

Task Responsibilities – Individually and as a Team Leader

• Leadership consistent with Core Values.
• Responsible forthe recruiting, hiring, ongoing development and performance management of employees.
• Models behaviorand sets a high standardof personal conduct for employees.
• Evaluates, coaches, and communicates regularlywith the entire team.
• Represents the companyprofessionally and respectfully in all interactions with customers and with the public.
• Leads the team in “achieving and exceeding” expectations within all areas of our customersatisfaction as demonstrated by customer surveys and is responsible for contributing to our service recovery in areaswhere the operation falls short of our established expectations.
• Resolves customer concernsor complaints in a professional and helpful manner.
• Is personally responsible for establishing and maintaining businessrelationships with customers, actively supports marketing efforts and consistently demonstrates activity that leads to the development of newbusiness relationships.
• Establishes andmanages competitive and financially responsible margins.
• Develops an annual budget, action plan and departmental goals.
• Creates and suppliesinformation for determining performance of Key Performance Indicators

(“KPI”).

• Responsible for all aspects of safety including safe work practices consistent with our safety manual, appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness.
• Schedules andfacilitates regular employee meetings.
• Understands, follows, and advocates companypolicies and local, state, and federal rules,regulations, and codes.
• Suggests and deploys processes to increase customer satisfaction, efficiency, safety, value and/or lower costs.

Required Knowledge, Skills and Abilities

• Experience in the oil & gas and energy services industry required.
• Prior experience managing, planning and scheduling the activities of active and customer-focused businesses
• Self-motivatedwith a high degree of comfort workingindependently in managingpriorities and making decisions
• Strong sense of professionalism and ability to maintain discretion
• Demonstratedability to work collaboratively as part of a team
• Well-developedverbal and writtencommunication skills
• Proficient user of Microsoft Office, Cargas or other petroleum software applications preferred
• Must have a valid driver’slicense and a clean drivingrecord
• Must meet employment eligibility standards set for criminaland other background checks
• College degree preferred
• Strong financial acumen
• A curious mind, excited for continuous growth and improvement