Pathology Support Services Specialist - Hematology - Days

The Pathology Support Services Specialist maintains, and coordinates consult services and medical/legal requests for Pathology. Coordinates all Patient Care Requests for both internal and external customers for Pathology. Manages customer service requests for patient care, internal and external, for Pathology, including, but not limited to, patient registration.

Essential Job Statements

• Coordinates and executes requests from both internal and external physicians and patients for materials as required for patient care issues.
• Coordinates request of patient material from Pathology archives, ensuring that all pertinent material for patient care is requested.
• Coordinates distribution of material to appropriate physician, medical institution, and patient.
• Maintains and responds appropriately to received communications via phone calls, voice messages, email distribution lists, and faxes.
• Reviews and coordinates with attending pathologist prior to ordering ancillary studies to ensure proper specimen is used; tracks and orders additional stains/tests for pathologists as needed.
• Collaborate ordering with clinician to discuss any testing issues; in direct contact with patients in order to coordinate transfer of pathology material to outside institution for second opinions and coordinated care.
• Create and track addendums regarding outside ancillary studies including uploading images of outside reports to the appropriate patients’ charts.
• Provides general clerical support to providers (e.g. collect patient information, prepare materials for meetings/conferences, etc.).
• Performs other duties as assigned.

Patient Population: Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. Neonates (0-4 weeks), Infant (1-12 months), Pediatrics (1-12 years), Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

Required Education: High School Diploma or equivalent.

Preferred Education: Post High School business administration or health care related coursework.

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience: 2 years of relevant and administrative experience in a related health care field.

Other Knowledge, Skills and Abilities Required: Previous experience with medical terminology and Microsoft applications.

Cultural Responsiveness: N/A

Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids.* May be exposed to human blood and other potentially infectious materials. * May have periods of constant interruptions. Prolonged periods of working alone.

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Balance, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination). Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near

Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to high pitched noises, Gaseous risk exposure

Mental/Sensory – Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

****MUST have 2 years of administrative experience in a healthcare setting.****

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.