Data Operations Lead

Role : Data Operations Lead

Location : Remote

Duration : Full Time

We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.

Responsibilities:

• Hands-on comprehensive experience in managing projects/program which involve Production Support and maintenance of Data lake/DWH Environments
• Hands-on experience on ITIL processes
• Well-versed with Outage, Incident triaging, coordination, communication etc. in production support environment.
• Lead and manage team of ETL and BI experts, fostering a collaborative and productive work environment.
• Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement.
• Facilitate clear and effective communication between internal and external stakeholders, ensuring everyone is aligned and informed.
• Oversee daily operational activities, identifying and implementing improvements to streamline processes and maximize efficiency.
• Provide support for the operational and maintenance of the data landscape, leading the engagement with both onsite and offshore teams.
• Design, implement, and manage operational systems, processes, and policies that are aligned with project goals and client expectations.
• Prepare key metrics, including support SLA metrics and ITIL ServiceNow reports, presenting them to clients in regular meetings.
• Possess strong working knowledge of various data integration and business intelligence tools, including Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik.
• Continuously develop and implement strategies for operational improvement, driving efficiency and effectiveness.
• Lead triage activities and provide support during disaster recovery (DR) drills and Major Incident Management (MIM)

Qualifications:

• Overall experience of 15 years.
• 10-12 years of experience in a similar operational leadership role.
• Proven experience in Operational Delivery Management and Data Operations leadership.
• Proven track record of leading and motivating teams to achieve challenging goals.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).
• Experience with ITIL service management principles and methodologies.
• Understanding of Service Management process of Incident, Problem and change
• Should be good team player and experience in handling remote teams spread across geographies.

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

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