What are the responsibilities and job description for the FSO Technician // IT Support position at VDart Inc?
Job Title : FSO Technician // IT Support
Location : Pittsburgh , PA ,Basking ridge, NJ,Brooklyn , NY,King Of Prussia, PA,Richmond, VA,Roanoke, VA,Syracuse , NY,Walnut creek, CA,Bedminster ,NJ,Buffalo franklin, NY
Duration : Full Time
As an IT Field Services & Onsite Support Technician, you will be a key member of our team, providing essential on-site technical support to our clients. You will be the first point of contact for resolving their technology issues, ensuring smooth operations, and maximizing their productivity. You will play a crucial role in maintaining the IT infrastructure and ensuring satisfaction. You will troubleshoot, diagnose, and resolve hardware and software issues, ensuring optimal system performance and user satisfaction. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
An ideal candidate to have:
3-5 years of hands-on experience providing IT support in deskside, remote desktop, or field environments.
Proficient in troubleshooting and resolving issues on Windows and macOS devices, including laptops and desktops.
Skilled in efficient Windows OS imaging processes.
Proficiency in troubleshooting network connectivity issues.
Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and routing protocols.
Technical Certifications
Prior experience in Telcom industry as Field Services Technician will be an advantage.
Hardware Expertise:
Computer Assembly and Repair: Building, upgrading, and repairing desktops, laptops, and servers.
Peripheral Device Installation: Setting up printers, scanners, external hard drives, and other devices.
Hardware Troubleshooting: Diagnosing and resolving issues with hardware components like motherboards, CPUs, RAM, and power supplies.
Mobile Device Repair: Fixing cracked screens, battery replacements, and other hardware issues for smartphones and tablets good to have skill.
Audio Video Equipment: Basic understanding of AV equipment connections.
Software Proficiency
Operating System Installation and Configuration: Installing and configuring Windows, macOS, and various Linux distributions.
Software Installation and Troubleshooting
Driver Installation and Updates: Installing and updating device drivers to ensure optimal performance.
Data Recovery: Recovering lost data from damaged hard drives, SSDs, and other storage devices.
Salary : $22 - $31
