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Help Desk Analyst

VDart Inc
Saint Louis, MO Temporary
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/29/2025

Job Description

Job Description

Position : Help Desk Analyst

Duration : 6 Month Contract To Hire

Location : St. Louis, MO (Fully Onsite)

Skillset / Qualifications :

  • MUST BE BILINGUAL

Key Responsibilities :

  • Serve as an escalation point for Tier 1 technicians, handling more complex IT issues.
  • Troubleshoot hardware, software, and network-related problems, including Active Directory, VPN, and Office 365.
  • Provide remote and onsite support for desktops, laptops, mobile devices, and peripherals.
  • Assist with account management tasks such as password resets, user access provisioning, and permissions management.
  • Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
  • Collaborate with Tier 2 and other IT teams for issue escalation and resolution.
  • Monitor system alerts and respond proactively to potential IT issues.
  • Provide guidance and knowledge sharing to Tier 1 technicians.
  • Assist with basic scripting, automation, or PowerShell commands as needed.
  • Follow IT security policies and procedures, ensuring compliance with company standards.

    • Qualifications :

    Experience : 1-3 years in a help desk or IT support role.

    Technical Skills :

  • Proficiency in Windows and / or macOS environments.
  • Familiarity with Active Directory, Office 365 administration, and basic networking concepts.
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). They use Jira
  • Basic troubleshooting of VPN, printers, and remote desktop tools.
  • Knowledge of basic scripting or PowerShell is a plus.

    • Soft Skills :

  • Strong communication and customer service skills.
  • Ability to explain technical issues to non-technical users.
  • Analytical thinking and problem-solving mindset.
  • Ability to multitask and work in a fast-paced environment.

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