What are the responsibilities and job description for the L2 Desktop Services Engineer position at VDart Inc?
Job Title : L2 Desktop Services Engineer
Location : Athens, GA (Onsite)
Duration : Contract
Job Summary : Required Skills :
Desktop Support at an Enterprise level
Healthcare / Life Sciences domain knowledge
Communication skills
Advanced Microsoft skills
Advanced Data Center Troubleshooting / Problem-Solving Skills
Responsibilities :
Supporting overall manufacturing / lab IT systems and devices.
Familiarity with manufacturing, lab, and data center IT equipment, including scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, and PCs used on the manufacturing line.
Advanced troubleshooting / problem-solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
Advanced troubleshooting / problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support / management.
Advanced communication skills to work with teams (Network, Server) and / or OEMs on high-priority issues.
Good knowledge and experience in managing power shutdown maintenance activities, including shutting down network devices and servers in data centers.
Managing IT asset lifecycle for the location / region, including asset collection coordination with vendors, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
Basic troubleshooting / problem-solving capabilities (L1 level) for network devices, including rack and stack (routers, switches, firewalls, wireless access points).
Knowledge / understanding of GMP and GxP.
Experience working in a clean room and / or manufacturing environment.
Strong focus on quality and attention to detail.
Providing smart hands and feet support for the technology team on demand.
Rack and stack support for commissioning / decommissioning infrastructure devices.
Providing physical access to vendors on demand for site / communication rooms (IDF / MDF / MMR) and data center / server room.
Printer management / usage monitoring and coordination with vendors to ensure print services continuity.
Coordination for cable patching with vendors or enabling on demand.
Ensuring basic network connectivity (LAN), Wi-Fi access, video Tandberg, printer, and voice services are available at the site.
Installing and configuring hardware and software components to ensure usability by end users.
Qualifications :
Strong background in geospatial analysis with 12 to 14 years of experience.
Extensive experience in desktop support, particularly in a remote work model.
Proficiency in geospatial software and tools.
Excellent problem-solving and troubleshooting skills.
Strong collaboration and communication skills.
Keen eye for detail and data accuracy.
Ability to stay updated with the latest trends and technologies in geospatial analysis.
Compliance with data privacy and security regulations.
Ability to train and support team members effectively.
Ability to create detailed maps and visualizations.
Experience in developing and maintaining geospatial databases.
Ability to document processes and create user guides.
Contribution to the development of new geospatial products and services.
Additional Information :
Safety training and proper PPE and / or lab requirements always apply.
Understanding of GMP / GxP environment :
PCs / servers cannot have any maintenance or patching without approved change control windows.
No systems or devices should be rebooted without proper approvals.
MLL sites may have isolated networks.
Understanding of critical support during P1 or P2 events (e.g., proactive support spares, crash carts, etc.).
Ensuring best practices are followed and understood :
5S (LEAN) or similar methodology in IT rooms / data centers.
Requirements to enter a clean room, including proper entry procedures, proper gear, etc.
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