Salesforce Marketing Cloud Expert

Salesforce Marketing Cloud Expert

REMOTE

Contract

The Marketing Cloud Expert is a key member of the team and is responsible for leading the design and delivery of solutions on the Salesforce Marketing Cloud

Fulllifecycle implementations and / or implementing integrated solutions including other SFMC ecosystem technologies cloudbased marketing solutions integration services and data modeling

Ability to create a solution based on client requirements (e.g. data flows journeys etc.)

Responsible for the iteratively improving Marketing Cloud data model and architecture

Understand and map Business Processes & Challenges into our technical product suite ensuring scalable secure comprehensive solution designs

Translate business and marketing requirements into welldesigned solutions

Present highlevel overviews of the Salesforce Marketing Cloud architecture and integration capabilities

Define use cases and prioritize based on business value and scope

Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases

Performing gap analysis outlining client gaps in technology resources and institutional knowledge necessary to deliver and execute a successful channel rollout

Working with crossfunctional teams to clearly link functional scope back to business value

Clearly define the value for our clients associated with delivering against capabilities and requirements

Work with customer(s) as well as internal teams to clearly define and document project scope requirements and integration points as they relate to solution implementation

Developing key content and assets for project workshops for functional and scope priority alignment

Developing business requirement documentation and project deliverables

Maintaining working knowledge of endtoend solution with the ability to identify document communicate and mitigate risks and issues as project progresses

Support technical and functional testing of the implemented solution like SIT and UAT

Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity

Maintain and document technical processes and marketing automation procedures and provide seamless handoff to business users to utilize

Hand on experience on emails push SMS audience selection trigger qualification suppressions segmentation building journeys customer lifecycle programs

Crosschannel communications using all modules in Salesforce Marketing Cloud including but not limited to Email Studio Journey Builder Automation Studio Content Builder and Contact Builder

Qualifications

12 years of technical experience

4 years handson platform experience on Salesforce Marketing Cloud and / or other SFMC ecosystem platforms

Audience Studio DMP Datorama Interaction Studio etc.) and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences

SFMC Email Specialist Consultant or Admin Certification or willingness to complete

Proven project management experience supporting endtoend marketing technology projects; implementing integrated solutions including other SFMC ecosystem technologies cloudbased marketing solutions integration services and data modeling

Prior experience in a clientfacing strategic role (i.e. consulting agency) ideally within the digital marketing space

Knowledge of Agile and various methodologies frameworks organization structures disciplines and documentation

Functional understanding of marketing databases and / or implementation of marketing automation

Experience with performing gap analysis outlining client gaps in technology resources and institutional knowledge necessary to deliver and execute a successful channel rollout

Proven ability to understand the impact of technical changes and to articulate high level technical solutions to address business problems

Strong verbal presentation and written communication skills as well as strong conflict resolution and negotiation skills