What are the responsibilities and job description for the Senior Desktop Support Engineer position at VDart, Inc.?
Job Details
Job Title: Senior Desktop Support Engineer
Location: Santa Clara, CA ( Onsite )
Duration /Term: Long Term Contract
Job Description:
The Senior Desktop Support Engineer is responsible for troubleshooting and resolving issues related to installation, configuration, performance, functionality, or compatibility of products or services for end users, including executives and VIPs. Using tools such as In Tune, JAMF, SCCM, Ninja One, Active Directory, and Azure Active Directory, they identify root causes and provide solutions or workarounds. The role also involves ensuring the reliability, security, and performance of endpoints (Windows and macOS) and applications to meet business operations and user needs.
Key Responsibilities:
- Technical Proficiency: Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux), including configuration and performance issues.
- Hardware Knowledge: Troubleshoot hardware-related issues, including CPUs, RAM, hard drives, and peripherals.
- Software Applications: Install, configure, and troubleshoot software applications, including Office 365, SharePoint, and antivirus programs.
- Software Solutions: Utilize tools like JAMF, Intune (Microsoft Endpoint Manager), SCCM, Ninja One, Active Directory, and Azure Active Directory for root cause analysis.
- Ticketing and Help Desk: Manage incidents and requests via platforms such as ServiceNow and Jira Service Management.
- Networking Basics: Troubleshoot network connectivity issues and configure network settings (TCP/IP, DNS, DHCP, VPN).
- Remote Desktop Support: Provide remote assistance using tools like RDP and TeamViewer.
- Customer Service: Effectively communicate with end users, providing clear instructions and solutions.
- IT Inventory: Manage IT assets, track inventory and consumables, and contribute to demand planning.
- Adaptability and Learning: Continuously adapt to new technologies and stay updated on evolving hardware, software, and security trends.
- Team Collaboration: Collaborate with IT team members, including network administrators and system administrators, to resolve complex issues.
Key Skills: Windows, macOS, Linux, JAMF, Intune (Microsoft Endpoint Manager), SCCM, Ninja One, Active Directory, Azure Active Directory, ServiceNow, Jira Service Management, TCP/IP, DNS, DHCP, VPN, RDP, TeamViewer, IT inventory management, troubleshooting, customer service, remote desktop support.
VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies
Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies
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