What are the responsibilities and job description for the Training Facilitator position at VDart?
Job Title : Training Facilitator ( UX Designer ) / Instructional Designer & Training Facilitator
Locatoin : Juno Beach, FL
Job Description :
Standardize new job skills and systems training by developing and implementing training for CS. Evaluate system specifications and develop business cases for new training programs. Create or update web- based and print training media. Frequent interaction with information management. Attend meetings. Occasional travel within service area required. 2 years experience in a Customer Service environment preferred.
Job Summary :
The Instructional Designer & Training Facilitator will be responsible for converting process documentation into educational material to create a blueprint of NEER IT operations as a business continuity asset. This role will generate a knowledge base to create consistency in the processes, policies, standards, and tools used across the organization.
Key Responsibilities : Convert process documentation into easy-to-understand educational material for various audiences to create a blueprint of NEER IT operations as a business continuity asset. Generate a knowledge base to ensure consistency in the processes, policies, standards, and tools used across the organization. Design, develop, and deliver training programs that align with organizational goals and objectives. Utilize various instructional design methodologies and technologies to create engaging and interactive learning experiences. Evaluate training effectiveness and make improvements as needed.
Collaborate with subject matter experts to ensure accuracy and relevance of training content. Facilitate in-person and virtual training sessions for diverse employee groups.
Education :
Bachelor's Degree in Instructional Design, Graphics Design, Human-Centered Design, or a related field.
Experience :
Experience working with IT teams, in a matrix organization, with operational excellence teams, or a similar environment.
Skills :
Instructional Design
Visual Storytelling
Jira
Confluence
Adobe Captivate
Learning Management Systems (LMS)
Agile Methodology
Project Lifecycle
Financial Acumen
Adult Education
Human-Centered Design
User Experience
Graphics Design
Figma
Canva
Process Engineering
Business Analysis
Process Documentation
Unified Modeling Language (UML)
Work Environment :
The Instructional Designer & Training Facilitator works within the NEER IT Operational Excellence Team, supporting a dynamic and collaborative environment.
Physical Requirements :
Ability to travel between office locations as needed.
Ability to stand for extended periods during training facilitation sessions.
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