Specialty Pharmacy Intake Coordinator

Position Summary/Objective

The Intake Coordinator will process new orders and coordinate prior authorization processes. The successful candidate may work with referral sources to procure documents to ensure coverage for medications, contact facilities to schedule deliveries, and contact patients to schedule medication shipments.

This position works in a hybrid work environment - 2 days on-site, 3 days remote.

 Essential Functions

1.    Call patients or facilities to schedule a day and time for delivery of medications.

2.    Contact physician offices to secure prior authorization requests within the designated timeframe.

3.    Process prescription orders from referral sources via telephone and fax.

4.    Maintain and update spreadsheet information for each patient in the Hub Program databases.

5.    Maintain compliance with all legal and safety guidelines as well as company policies and procedures.

 Work Environment

This position operates in a quiet office environment and receives periodic supervision. 

 Competencies

Very good written and oral communication skills, customer service skills, organizational skills, time management, teamwork, problem solving ability, patience, collaboration skills, computer navigation skills (including MS Office Suite, database management), telephone and cell phone skills, and email skill. Requires documentation skills, accuracy, and detail orientation.

 Physical demands typical of this position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time, use hands and fingers to operate a computer, mouse, telephone, or other equipment. Involves repetitive activities. Requires visual acuity to read, as well as mental concentration.  Ability to meet tight deadlines and handle emergencies and changing priorities.

Supervisory Responsibility

This position has no supervisory responsibility.

 Travel

Work related travel is not required in this position.

 Required Education and Experience

High school diploma or equivalent

Skilled in MS Office Suite and database

Strong preference for experience in either Specialty or independent pharmacy or medical office.

 Preferred Education and Experience

Certified Pharmacy Technician (CPhT)

 Security Clearance/Background Check

If required.

 AA/EEO Statement

If required.

 Other Duties

 This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  This job description has been approved by all levels of management