What are the responsibilities and job description for the Senior IT Helpdesk Technician position at VDI Communications, Inc.?
Job Details
Senior IT Helpdesk Technician
Job Summary
We are seeking a highly skilled and experienced Senior IT Helpdesk Technician to join our team. The ideal candidate will provide advanced technical support to end-users in a Windows environment, ensuring the smooth operation of IT systems and services. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work independently and as part of a team.
Benefits Package:
401k, 401k Matching, United Healthcare Medical, Dental, Vision, Disability, Life, Paid Vacation Time Off
Key Responsibilities
- Provide advanced technical support to end-users for hardware, software, and network issues in a Windows environment.
- Troubleshoot and resolve complex technical issues related to Windows operating systems, Microsoft Office Suite, Microsoft Cloud, and other business applications.
- Manage and maintain user accounts, permissions, and access rights in Active Directory.
- Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.
- Assist with the deployment and management of software updates, patches, and security configurations.
- Document and track all support requests and resolutions using the company's ticketing system.
- Collaborate with other IT team members to identify and implement improvements to IT processes and systems.
- Provide training and guidance to junior helpdesk technicians and end-users.
- Participate in IT projects and initiatives as required.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in an IT helpdesk or technical support role, with a focus on Windows environments.
- Strong knowledge of Windows operating systems (Windows 10 , Windows Server) and Microsoft 365.
- Experience with Active Directory, Group Policy, and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified: Windows Server) are a plus.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
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