Service Coordinator

Summary

Interact with Vector customers, manufacturing partners and Vector employees to address, coordinate and schedule customer’s inquiries, concerns, and requests about Vector solutions and/or services reactively and proactively.

Responsibilities

• Assess the service needs of clients, respond promptly, and provide recommendations.
• Scheduling service appointments for clients with trained field technicians, answering phones and tracking clients' service records.
• Handle and find solutions to customer complaints/issues and report to Service Manager.
• Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
• Following up with clients regularly to assess and ensure their satisfaction.
• Create and maintain a database of clients and field service reports
• Maintain and keep up to date field service tools and equipment
• Input data from Field Service Reports and invoice clients accordingly
• Work with our Manufacturing Partners and Sales Team as required for field service requests.

Required Skills

• Commitment to a customer focused approach.
• Ability to remain professional and courteous when dealing with difficult situations.
• Service-oriented with excellent organizational and record-keeping skills
• Ability to communicate in a clear and concise manner for effectively presenting information to external and internal customers.
• Ability to prioritize and manage time effectively to accomplish assignments and meet deadlines.
• Able to take ownership of work and ask for assistance when needed

• Problem solving and critical-thinking skills
• Fabulous interpersonal skills
• Computer skills (Microsoft Office, Epicor/P21, Salesforce)

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $25