What are the responsibilities and job description for the Service Desk Intern - Summer 2025 position at Veeam Software?
Job Description
Job Description
Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Summer Internship
Our Summer Internship is designed for students approaching their final year of university, who are eager to gain real-world experience with a technology leader in data security, recovery, and resilience.
As a Summer Intern, you will participate in onboarding with the UR team that will set you up for success in your role. You will also benefit from professional development sessions, networking, and social events provided by the Internship Program.
The program runs from May – August 2025 (10-week program).
Job Overview
As a Service Desk Intern, you will learn how the service desk operates within the structure of Corporate Technology department here at Veeam®. Understanding that the service desk is the first point of contact, escalating, and assigning incidents and requests to the appropriate teams. You will provide technical assistance, identify recurring issues, and contribute to the development of the knowledge base within the department. This role is essential to the Corporate Technology team, ensuring Veeam can successfully grow.
Responsibilities
- Provide timely first touch responses to tickets and request triage to the appropriate teams.
- Offer first-level technical support for Veeam employees, addressing common hardware and software issues.
- Assist in installing, configuring, and maintaining laptops and peripherals used within the company.
- Document all support activities and contribute to the knowledge base.
- Collaborate with an international team on issues and Veeam-specific initiatives.
- Provide onboarding assistance to new Veeam employees on hardware and company-specific applications.
- Maintain accurate inventory records of equipment.
- Work with suppliers for ordering and repairing Veeam equipment.
- Required to be onsite in the office for support.
- Perform other duties as assigned
Qualifications
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
